Delta Airlines 2008 Annual Report Download - page 179

EXHIBIT A—DELTA CONNECTION GOALS:
Delta Connection's Operational Performance will be based on the number of times during 2009 that the group of Delta Connection carriers meets or
exceeds its monthly operational goals for completion factor and on-time arrival performance (the "Delta Connection Goals"). The 24 monthly Delta
Connection Goals are included on the following tables:
Month in 2009
Completion Factor
2009 Goal
On-Time Arrival
Performance
2009 Goal
January 97.1% 77.1%
February 97.0% 74.5%
March 97.7% 78.8%
April 99.1% 83.8%
May 99.4% 86.1%
June 98.8% 79.5%
July 98.3% 80.3%
August 98.0% 79.7%
September 98.9% 86.0%
October 98.6% 84.1%
November 98.7% 83.5%
December 97.4% 72.4%
A. The primary source of reported metrics used to calculate performance will be performance reports provided by each Delta Connection carrier on
a daily basis and validated by Delta Connection Performance Management.
B. All domestic and international Delta Connection carrier system operations subject to capacity purchase agreements and/or revenue proration
agreements will be included in the performance measures, including the operations of American Eagle, ASA, Chautauqua, Comair, Compass,
Freedom, Mesaba, Pinnacle, SkyWest and Shuttle America, but excluding any revenue proration operations with respect to which passenger
reservations are not reflected on Delta's reservations system (the "Delta Connection Program"). In the event that a carrier enters or leaves the
Delta Connection Program, that carrier's operations will be included or excluded from the performance measures as applicable.
C. The monthly calculation for completion factor, (excluding Delta Connection arrivals and departures from the LGA Marine Terminal), will be as
follows:
1. Add all Delta Connection scheduled system operations for the month.
2. Add all Delta Connection system completed flights for the month (including flights canceled by one carrier and covered by another
via an extra section, which also includes flights changed to Delta or Northwest aircraft).
3. Divide the result of C.2 by the result of C.1 for a combined Delta Connection system completion factor.
D. The monthly calculation for on-time performance will be as follows:
1. Add all Delta Connection completed system operations for the month.
2. Add all Delta Connection system on time operations for the month. On time operations are defined as the number of flights that
arrive at the scheduled destination within 15 minutes of the scheduled arrival time.
3. Divide the result of D.2 by the result of D.1 for a combined Delta Connection system on-time performance measure.
E. All calculations will be performed and validated by Delta Connection Performance Management.