Holiday Inn 2012 Annual Report Download - page 3

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OVERVIEW BUSINESS REVIEW GOVERNANCE
GROUP FINANCIAL
STATEMENTS
PARENT COMPANY
FINANCIAL STATEMENTS OTHER INFORMATION
About us 1
People
Delivery
Responsible Business
Our Brands represent a promise to our guests and it is our talented and passionate
People that bring each brand to life and thereby deliver Great Hotels Guests Love.
See pages 14, 30 to 33 for information on our talented People
Our best-in-class Delivery systems enable us to leverage our scale to build guest
preference for our Brands and drive reservations and revenue to our hotels.
See pages 14 and 15 for information on our best-in-class Delivery systems
IHG is committed to conducting business in a responsible way and this underpins each
of our strategic priorities. Championing and protecting the trusted reputation of IHG
and our Brands is not just the right thing to do, but it makes great business sense too.
See page 15 for information on our Responsible Business practices, pages 34 to 37 for Corporate Responsibility
matters, pages 38 to 44 for our approach to risk management and pages 45 to 80 on our governance processes
Brands
We have a high-quality portfolio of nine preferred Brands from luxury hotels in the world’s major cities
and resorts to family-orientated hotels that offer great service and value and the world’s first and largest
hotel loyalty programme.
See pages 8, 12 and 13 for more information on our preferred portfolio of Brands
We are a global hotel business with nine preferred Brands. With over 4,600 hotels
and nearly 676,000 rooms in nearly 100 countries and territories around the
world, we know hospitality. Our Vision is to become one of the great companies
in the world by creating Great Hotels Guests Love. We will deliver this through
our portfolio of preferred Brands, our talented People and best-in-class Delivery
systems. At the heart of our culture is a commitment to act responsibly in
everything we do.
About us