PNC Bank 2001 Annual Report Download - page 8

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LEADING THE WAY
Despite difficult economic condi-
tions and other challenges I’ve outlined,
our employees performed extraordinarily in
2001. We achieved high levels of customer
satisfaction and strengthened sales perform-
ance in a number of key businesses.
Our employees are also community
ambassadors for PNC. Thanks to them,
we’re rapidly approaching our goal of
performing 1million hours of service
under our “Promise to Neighborhood
Children” initiative.
We’ve worked to support the val-
ues-based culture our employees have
created. We offer a leading benefits pack-
age and we’ve implemented a number of
initiatives to enhance our employees’
quality of life.
As a result, the number of
employees rating PNC a great place to
work reached an all-time high in 2001.
In addition, Working Mother magazine
named PNC to its prestigious list of 100
top companies for working mothers.
We also recognize the importance
of being a good neighbor — and we
strive to strengthen the economic vitality
of the communities we serve. Last year
alone, corporate sponsorships and PNC
Foundation funding for non-profit organi-
zations totaled approximately $20 million.
In this challenging and demanding
environment, the leadership of our board
of directors and our entire management
team is more important than ever. I want
to thank them for their vital contributions
and deep commitment to the success of
our company. I offer special thanks to
Craig McClelland, who is retiring after 17
years of dedicated service to our board,
and Dick Carnall, who is retiring as CEO
of PFPC following an outstanding 32-year
career with our company.
Finally, I want to thank you, our
shareholders, for the investment you have
made in PNC. Although I’m disappointed
with some of the issues we’ve had to
face, I’m excited about the company we
are building. We’re positioned to create
significant value in the short and long
term — and I look forward to the
opportunities ahead.
Sincerely,
6
James E. Rohr
Chairman, President and Chief Executive Officer
JAMES E. ROHR
Chairman, President and Chief Executive Officer