Nokia 2009 Annual Report Download - page 57

Members of the Forum Nokia developer community have also introduced new voice feedback, screen
magnification and other applications and services for mobile devices that complement Nokia’s
offering addressing sensorial and physical challenges in mobile communications.
Employees—Corporate Responsibility
Values
We have a set of values developed by our employees around the world that reflects and supports our
business and changing environment. The values act as a foundation for our evolving business culture
and form the basis of how we operate:
achieving together , to reflect how we reach out to others,
encouraging them to work together with us and share risks, responsibilities and successes;
very
human
, to reflect how we do business and work with each other; engaging you , to reflect how we
engage our customers, our suppliers, and our own employees in what our company stands for; and
passion for innovation , to reflect our curiosity about the world around us and our desire to improve
people’s lives through innovation in technology.
We also encourage open discussion and debate within the business. An annual global employee
survey is conducted as a way of getting feedback from our employees on a range of important issues,
and we act on this feedback when designing our people policies and practices. It is also possible for
employees to ask questions about our business, even anonymously, through the company Intranet—
our internal Internet pages—and receive a prompt and openly published response.
To enrich its culture, Nokia Siemens Networks has five values:
Focus on customer , Communicate
Openly
, Innovate , Inspire and Win together . Every employee of Nokia Siemens Networks is responsible
for adopting these principles and using them to guide their actions. The values serve as the cultural
cornerstones of the company.
Code of Conduct
Nokia’s Group Executive Board has recently revised the Nokia Code of Conduct, expanding some
sections, such as those covering environmental and privacy issues. The revised Code came into effect
on January 1, 2009 and is in place at Nokia, including NAVTEQ. Nokia Siemens Networks’ Code of
Conduct is identical to that of Nokia’s.
At Nokia, the complete Code is available in 34 languages at www.nokia.com. A training program on
the new Code began in the spring of 2009 and by the end of the year 85% of all Nokia employees
had undertaken training on the Code. The training module is offered in 11 languages. Employees at
Nokia Siemens Networks are also able to undertake training on the Code, and by the end of the year
82% had done so. Approximately 80% of employees at NAVTEQ have familiarized themselves with the
Code. Training will continue during 2010 with the goal of ensuring that all Nokia, NAVTEQ and Nokia
Siemens Networks employees have knowledge of the Code.
Nokia has an Ethics Office, established to support all Nokia employees with questions relating to the
Nokia Code of Conduct and business ethics. The Ethics Office also supports NAVTEQ employees. The
Ethics Office is headed by an Ethics Officer and there are various channels for reporting violations of
the Code of Conduct. Employees may also report violations directly to the Board of Directors
anonymously.
Nokia Siemens Networks also has an Ethics Office, supporting employees in matters relating to the
Code of Conduct. A Compliance Officer works closely with the Ethics Office focusing specifically on anti
corruption measures. Both the Compliance Officer and Ethics Office have 24hour help lines for
employees and an anonymous reporting channel exists to report any violations.
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