Chrysler 2004 Annual Report Download - page 81

79
Business Solutions
SERVICES — BUSINESS SOLUTIONS
SALES PERFORMANCE
In 2004, the business services market showed no appreciable
signs of recovering from the slump that affected it during 2003.
Against this background, the Sector brought a further impetus
to its efforts to concentrate on the captive market, confirming
the strategy outlined last year and reinforced in the course
of 2004.
Operating performance of each of the Sector’s business units
is reviewed below:
■Human Resources:Services provided by this unit include
payroll and human resource management (H.R.Services
S.p.A.), training (Isvor Knowledge System S.p.A.) and
temporary employment (Worknet S.p.A.). Aggregate revenues
totaled 261 million euros, of which 77% were from “non-
captive” customers, especially for training and temporary
employment services. In the latter area, the restructuring
process continued at Worknet, which was sold in February
2005.
■Facility Management:Through Ingest Facility S.p.A., this unit
handles regular and extraordinary maintenance of industrial
and non-industrial buildings. Turnover amounted to 254
million euros, 57% from non-captive customers.
Facility Management
Revenues by business unit
Administration
and Procurement
I.C.T. - Information and
Communication Technology
Diversified Services
Human Resources
46%
2%
19%
17%
16%
HIGHLIGHTS
(in millions of euros) 2004 2003 2002
Net revenues 1,572 1,816 1,965
Operating result 36 45 67
EBIT (*) 511 (140)
Net result before
minority interest (26) (20) (119)
Cash flow (**) 710 (77)
Capital expenditures 11 714
Net invested capital 17 (31) 478
Number of employees 6,519 7,113 7,900
(*) It includes non-operating income and expenses.
(**) Net result + depreciation and amortization.