Capital One 2004 Annual Report Download - page 17

Download and view the complete annual report

Please find page 17 of the 2004 Capital One annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 137

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137

Capital One’s success over the last ten years rests with great people
who turned an idea into a great company. Our people make a unique
contribution to our processes, products and relationship with our
customers – a difference that cannot be easily replicated.
People are at the top of the company’s priority list. They live our
Values of “Excellence” and “Do the Right Thing” every day. We provide a
work environment where our associates can achieve their full potential,
which means taking their career – and ultimately, the company – to
new levels. These values also reflect our belief in the power of diversity –
of backgrounds, experiences and thoughts. Minority MBA,
SM Hispanic
MBA, The Black CollegianTM and a host of professional associations
have recognized Capital One’s dedication to recruiting and developing
women and minorities.
When one of our associates has a promising idea – for a new
product or a new process or a better way to serve customers – we listen.
We foster this spirit of innovation through constant feedback and by
rewarding performance. We also make substantial investments in our
associates’ professional development. In 2004 we opened Capital One
University to expand opportunities for associates to gain knowledge
and skills that enhance their careers and the Company’s success.
Capital One University offers a wide range of training programs in the
classroom and online.
In the U.S., Canada and the U.K., Capital One has been a regular
on numerous best-places-to-work lists, as much for its stimulating work
environment as for its community commitments. Over the last two
years, associates have given more than 200,000 hours to nonprofit
organizations, building homes, tutoring and taking part in numerous
other activities. The Company backs their efforts with contributions to
scholarships, community development, affordable-housing programs
and organizations serving children at risk.
Our people strategy is built on recruiting the best people and
giving them the opportunity to be great. Our focus on our associates
helps us to distinguish our company from the rest of the market.
Our associates – the essence
of momentum.
14
associates