APS 2012 Annual Report Download - page 13

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INGENUITY
With new technologies, enhanced customer choices and more rigorous approaches
to business planning, we continued a necessary evolution in 2012. Our customers and
the company benefit from advancements in smart grid technologies and renewable
energy, as well as our new state-of-the-art operations center. Customers are also able
to take advantage of innovative account options and digital communications channels.
P. 10 / 11MOMENTUM 2012 ANNUAL REPORT
Adapting to the Changing
Environment Around Us
9 7 5 ,000
AUTOMATED METERS INSTALLED THROUGH 2012
148 MW
SOLAR CAPACITY ADDED
TO THE APS SYSTEM IN
2012, MORE THAN ANY
PREVIOUS YEAR
3 1
MILLION
PIXELS ON EACH OF THE SIX
LED SYSTEM MAP DISPLAYS
IN OUR NEW HIGH-TECH
OPERATIONS CENTER
1 ,359
CUSTOMERS ENROLLED IN
APS’S PRE-PAYMENT PILOT
PROGRAM THROUGH 2012
TWO HUNDRED
FORTY-EIGHT
CUSTOMERS SERVED PER EMPLOYEE,
IMPROVED FROM 211 A DECADE AGO