Xerox 2012 Annual Report Download - page 23

21Xerox 2012 Annual Report
differentiate through the breadth of our offerings and innovative
technology. For example, we developed dynamic pricing algorithms,
which will be used in the new Los Angeles ExpressPark program.
This program will create a new pricing system designed to relieve
traffic congestion, reduce air pollution and improve the efficiency
of downtown LA’s transit operations.
• Government Solutions: We support our government clients with
solutions for child support payment processing, tax and revenue
systems, eligibility systems and services, electronic payments
transfer, electronic payment cards and unclaimed property
services, among others. Our competitive advantage is our depth
of local expertise, while at the same time having the scale required
to deliver and manage multiple programs for federal, state, county
and town governments.
Information Technology Outsourcing
We specialize in designing, developing and delivering effective
IT solutions. Our secure data centers, help desks and managed storage
facilities around the world provide a reliable IT infrastructure that
minimizes the risk of disruption to our clients’ daily operations. ITO
represented 12 percent of our total Services segment revenue in 2012.
We provide our ITO services across several verticals. Our ITO
services include:
• Mainframe and Server Outsourcing: We support our clients’ needs
for adaptable computing environments and their potential growth,
and provide comprehensive systems support services. We provide a
24/7 support organization that maintains a unified set of tools and
processes to support our clients’ IT environments, including systems
administration, database administration, systems monitoring, batch
processing, data backup and capacity planning.
• Network Outsourcing: We provide telecommunications
management services for voice and data networks. We leverage
our enterprise agreements, proprietary tools, procedures and skilled
personnel to provide our clients with a scalable and automated
processing environment.
• Desktop Outsourcing: Our desktop services provide our clients with
a comprehensive approach to managing their end-user platforms
and devices. We design and execute desktop management
strategies that address and resolve issues such as enterprise
bandwidth constraints, unstable computing environments, areas
of insecurity and unavailable network resources.
• Cloud Services: Our cloud services solutions cover the full range from
infrastructure, mobility, collaboration and platform. We designed
our solutions to quickly scale up or down and fit different business
needs. These solutions are delivered through our cloud-based, multi-
tenant infrastructure with compliance, monitoring and performance
transparency built in.
In addition, we provide Remote Infrastructure Management, Help
Desk/Service Desk Management, Managed Storage, Utility Computing,
Disaster Recovery and Security Services.
Document Outsourcing
We are the industry leader in document outsourcing services, with more
than 20 years experience and 15,000 business professionals across
160 countries. We help companies optimize their printing infrastructure
and simplify their communication and business processes to grow
revenue, reduce costs and operate more efficiently. DO represented
31 percent of our total Services segment revenue in 2012. Our two
primary offerings within Document Outsourcing are Managed Print
Services and Communication and Marketing Services.
• Managed Print Services (“MPS”): Xerox MPS optimizes, rationalizes
and manages the operations of Xerox and non-Xerox print devices,
driving efficiencies that can save clients up to 30 percent on their
document-related costs. We provide the most comprehensive
portfolio of MPS services in the industry, supporting small and mid-size
businesses up through large global enterprises.
The key factors that differentiate us include our commitment to
innovation and technology, including our cloud-based connectivity
and integrated suite of software tools, as well as our global direct
and channel partner coverage and certification programs. In
addition, the industry’s broadest portfolio of printing products sets us
apart from our competition. We are recognized as an industry leader
by several major analyst companies, including Gartner, IDC, Quocirca
and Forrester.
We also partner with industry leaders to enhance our solutions.
As an example, we recently selected Cisco’s Unified Computing
System (“UCS”) to support our network of cloud-based MPS delivery
centers around the world and speed up the connection between
data servers and the more than one million Xerox and non-Xerox
print devices we manage. As a result, customers experience a
faster, more reliable delivery of MPS applications and we stay
ahead of their needs by utilizing the data we collect to continually
recommend new ways to simplify the way they work with both
paper and digital documents.
The Xerox MPS continuum complements and provides opportunities
to expand existing BPO and ITO services. Within BPO accounts, Xerox
MPS helps to improve workflow and enhance employee productivity.
In ITO accounts, MPS complements the client IT services that we
are currently managing and positions Xerox as a complete IT
services provider.