Xerox 2012 Annual Report Download - page 16

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14
Information Technology
Outsourcing: $250
Business Process
Outsourcing: $250
Document
Management: $130
Our Business
Market Size (in millions)
Business Overview
Xerox is the world’s leading enterprise for business process and
document management. We provide services, technology and
expertise to enable our customers – from small businesses to large
global enterprises – to focus on their core business and operate
more effectively. The key areas in which we help businesses are:
Business Process Outsourcing
We are the largest worldwide diversified business process
outsourcing company with an expertise in managing transaction-
intensive processes. This includes services which support all
enterprises through offerings such as customer care, finance and
accounting and human resources, as well as vertically focused
offerings in areas such as healthcare, transportation, retail and
telecommunications, among others.
Information Technology Outsourcing
We specialize in designing, developing and delivering effective
IT solutions that leverage our secure data centers, help desks
and managed storage facilities around the world to provide
a reliable IT infrastructure.
Document Technology and Document Outsourcing
Our document technology products and solutions support the work
processes of our customers and provide them an efficient, cost
effective printing and communications infrastructure. Our managed
print services offering helps customers optimize the use of document
systems across small businesses or large global enterprises.
These market estimates are calculated by leveraging third party forecasts from
firms such as Gartner and NelsonHall in conjunction with our assumptions
about our markets.
$250
$250
$130
The document management market is estimated at roughly
$130 billion. This market is comprised of the document systems,
software, solutions and services that our customers have relied on for
years to help run their businesses and reduce their costs. Xerox led the
establishment of the managed print services market and continues to
be the industry leader today.
We are a leader in a large, diverse and growing market estimated
at over $600 billion. The global business process outsourcing
and information technology outsourcing markets are estimated at
roughly $250 billion each. These markets are very broad, encompassing
horizontal business processes as well as industry-specific processes.