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19Xerox 2011 Annual Report
Information Technology Outsourcing
We specialize in designing, developing and delivering effective IT
solutions. Our secure data centers, help desks and managed storage
facilities around the world provide a reliable IT infrastructure that
minimizes the chance of disruption to our clients’ daily operations.
Our ITO services include:
•
Mainframe Server Outsourcing: We support our clients’ needs for
adaptable computing environments and their potential growth.
We provide comprehensive systems support services. We provide a
24/7 support organization that maintains a unified set of tools and
processes to support our clients’ IT environments, including systems
administration, database administration, systems monitoring, batch
processing, data backup and capacity planning.
•
Network Outsourcing: We provide telecommunications management
services for voice and data networks. We are able to leverage our
enterprise agreements, proprietary tools, procedures and skilled
personnel to provide our clients with a scalable and automated
processing environment.
• Desktop Outsourcing: Our desktop services provide our clients with a
comprehensive approach to managing their end-user platforms and
devices. We design and execute desktop management strategies that
address and resolve issues such as enterprise bandwidth constraints,
unstable computing environments, areas of insecurity and unavailable
network resources.
In addition, we provide Remote Infrastructure Management, Help
Desk/Service Desk Management, Managed Storage, Utility Computing,
Disaster Recovery and Security Services.
Xerox Applying Innovation
in Transportation
We are the largest provider of
transportation services to governments
worldwide and have managed parking systems for more
than 30 cities in the U.S. and 88 jurisdictions in the United
Kingdom during the past 30 years. Xerox innovation is helping
transform parking into an analytics-based business that
improves systems for both city transportation managers and
the public. Our comprehensive parking management system
can track all parking-related transactions and provide
real-time parking data analytics to jurisdictions and drivers
by combining:
• Electronicsensorsthattrackparkingavailability
• Dynamicpricingthatbalancessupplyanddemand
• Real-timeparkingguidancesystemsthatdirecttrafcow
to available parking.
Our parking solutions result in less traffic congestion and
reduced air pollution from cars idling in traffic or in search of
parking spaces.
Our Enterprise Cloud offering includes the
application management platform (known
as AMP core).
AMP core is an integrated dashboard of our services and
provides us with the power and flexibility to automate IT
processes. It provides our clients with the ability to easily control
services to determine the timing of provisioning, including
installs, moves, adds and changes.
In addition, we have expanded our cloud services for small and
midsize businesses. The services include:
Xerox Cloud Infrastructure as a Service (IaaS) for Mid-range
and Intel systems, which:
•Meetstheconictingdemandsofvariousoperatingmodels
•Deliverssecurecloudservicesviaveglobaldatacenters
•Isquicklyinstalledandreadytouse
• Ensurescompletetracking,auditingandreportingcapabilities.
Xerox Smarter Document Technologies
Improving BPO Efficiency
We have applied Xerox’s “Smarter Document” technologies to
help automate 75 paper-intensive business process workflows
within our BPO lines of business. In 2011, we processed an
average of 30 million images per month using this Xerox
proprietary technology, improving imaging accuracy rates,
reducing costs and, in some cases, providing new services to
our customers.
The largest number of images processed using this technology
were within the Healthcare Payer line of business, where the
number of images increased 250 percent. Xerox’s advanced
text and image categorization and data extraction software
can convert hard-copy forms into structured data that can be
quickly and accurately processed to ensure correct application
of insurance benefits and correspondence with patients
and doctors. This has resulted in increased accuracy and
productivity in the processing of healthcare claims forms for
our customers.