Xerox 2011 Annual Report Download - page 2

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Please find page 2 of the 2011 Xerox annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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37 billion
transit fare transactions
processed annually
Parking and
Transportation Solutions
28,000
servers, 373,000 desktops
supported, 16 data centers
worldwide
IT Outsourcing
30%
savings in document costs
through Xerox’s managed print
services; four-year leader in
Gartner MPS Magic Quadrant
Document
Management
$275 billion
consumer loan servicing
portfolio
Finance and
Accounting Services
1.6 million
customer care interactions daily
through call centers, help desks
and online support
Customer Care Solutions
4.4 million
employees and retirees
served annually
Human Resources
Services
42%
reduction in statement queries
to the call center of a telecom
provider through improved online
and print communication;
6% sales conversion rate on an
auto industry direct marketing
campaign
Communications and
Marketing Services
Think of the modern day enterprise as a several-story office
building – IT occupying one floor, customer care on another,
HR on top of that, marketing and communications on a floor,
finance and accounting on another. And of course, the parking
garage or train station to accommodate workers’ commutes.
Today, you’re likely to find the new Xerox on any one or all of
these floors, applying our expertise in ways that free up our
clients to focus on what matters most: their real business.