Xerox 2011 Annual Report Download - page 14

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12
Our Business
Business Overview
We provide the industry’s broadest portfolio of business process and IT
outsourcing support, document technology and solutions. Through our
business process and IT outsourcing, we offer global services from claims
reimbursement and electronic toll transactions to the management of
HR benefits and customer care centers to the operation of a company’s
technology infrastructure. Our document technology offerings serve
businesses of all sizes and across industries to deliver solutions for both
the workplace and production print environments. We leverage our
technology and the expertise of our people to deliver further value for
our customers through our document outsourcing solutions, helping
customers improve their productivity and reduce costs. n $280B Information Technology Outsourcing
We specialize in designing, developing and delivering effective IT
solutions. Through outsourcing their IT infrastructure, companies are
able to streamline and improve their IT functions while reducing costs
and improving their competitive position. We apply thought leadership,
innovation and operational excellence to deliver the highest level of
service delivery to our customers.
n $225B Business Process Outsourcing
We are the largest worldwide diversified business process outsourcing
company in the large and growing BPO market. The BPO market
comprises the outsourcing of non-core, mission-critical business
processes and functions that clients need to run their day-to-day
operations. The market is very broad, encompassing horizontal business
processes such as human resource management and finance and
accounting, as well as industry-specific business processes.
n $130B Document Management
We are well-positioned to lead in this market. The innovation that
we bring to document systems, software and integrated solutions is
unparalleled in the industry and is built into our broad portfolio of
technology and services.
These market estimates are calculated by leveraging third-party forecasts from firms such
as Gartner and NelsonHall in conjunction with our assumptions about our markets.
$280
$130
$225
With sales approaching $23 billion and
operations in 160 countries, we are the
world’s leading enterprise for business
process and document management. Our
services, technology and expertise enable
workplaces – from small businesses to large
global enterprises – to simplify the way work
gets done so they operate more effectively.
We are a leader in a large,
diverse and growing
market estimated at over
$600 billion
(in billions)