Xerox 2007 Annual Report Download - page 51

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Xerox Annual Report 2007 49
Service
As of December 31, 2007, we had a worldwide service force of approximately 13,000
employees and an extensive variable contract service force. We are expanding our use of
cost-effective remote service technology for basic product offerings while utilizing our direct
service force and a variable contract service force to address customers’ more advanced
technology requirements. The increasing use of a variable contract service force is
consistent with our strategy to reduce service costs while maintaining high-quality levels of
service. We believe that our service force represents a signifi cant competitive advantage in
that the service force is continually trained on our products and their diagnostic equipment
is state-of-the-art. We offer service 24 hours a day, 7 days a week, in major metropolitan
areas around the world, providing a consistent and superior level of service worldwide.
Globally, we have 57,400 direct employees
We have over 7,500 Sales Professionals,
over 13,400 Managed Service Employees
at customer sites and over 13,000 Technical
Service Employees. In addition, we have
over 7,000 Agents and Concessionaires and
over 10,000 resellers.