UPS 2011 Annual Report Download - page 21

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Community
We believe that strong communities are vital to the success of our company. By combining our philanthropy
with the volunteer time and talents of our employees, UPS helps drive positive change for organizations and
communities in need across the globe. The highlights of our corporate citizenship efforts in 2011 include:
• Local non-profits around the world received more than 1.6 million hours of volunteer service from
UPS employees participating in our Neighbor-to-Neighbor program.
• The UPS Foundation, our charitable organization, oversaw $97 million in donations of cash and
in-kind services to global causes primarily in four focus areas—community safety, environmental
sustainability, diversity and volunteerism.
• UPS led all U.S. companies in United Way donations last year with more than $55 million, and
surpassed $1 billion in cumulative donations to United Way.
• UPS continued to help save lives through our UPS Humanitarian Relief program by providing our
logistics expertise and resources to aid the famine-stricken Horn of Africa and areas impacted by the
Japan earthquake.
• Thousands of teenagers and novice drivers in the U.S., Canada, the U.K., and Germany participated in
UPS Road Code. This safety program for new drivers features UPS employees as instructors – a role
where they get to share driving knowledge and safety tips amassed over our 104-year history of safe
driving.
Reputation
Many of our customers trust UPS to extend their brand. We were pleased that UPS earned the top rating in
our industry on the American Customer Satisfaction Index in 2011. As noted in Millward Brown’s and
Interbrand’s top brand rankings, we have one of the most valuable brands in the world. UPS also has been named
to industry leading positions in Fortune Magazine’s Most Admired and Harris Interactive’s Reputation Quotient
surveys.
Employees
The strength of our company is our people, working together with a common purpose. We had
approximately 398,000 employees as of December 31, 2011, of which 323,000 are in the U.S. and 75,000 are
located internationally. Our global workforce includes approximately 71,000 management employees (36% of
whom are part-time) and 327,000 hourly employees (46% of whom are part-time).
As of December 31, 2011, we had approximately 245,000 employees employed under a national master
agreement and various supplemental agreements with local unions affiliated with the International Brotherhood
of Teamsters (“Teamsters”). These agreements run through July 31, 2013.
We have approximately 2,700 pilots who are employed under a collective bargaining agreement with the
Independent Pilots Association (“IPA”), which became amendable at the end of 2011.
Our airline mechanics are covered by a collective bargaining agreement with Teamsters Local 2727, which
runs through November 1, 2013. In addition, approximately 3,200 of our ground mechanics who are not
employed under agreements with the Teamsters are employed under collective bargaining agreements with the
International Association of Machinists and Aerospace Workers (“IAM”). Our agreement with the IAM runs
through July 31, 2014.
The experience of our management team continues to be an organizational strength. Nearly 40% of our full-
time managers have more than 20 years of service with UPS.
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