Blackberry 2015 Annual Report Download - page 210
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60 BlackBerry Code of Business Standards and Principles Contents
Scenario:
An international non-governmental organization (NGO) actively working to improve worker rights by supporting the organization
of labor, has sent a letter to BlackBerry’s CEO alleging a number of labor violations occurring at a BlackBerry supplier. The
allegations include: paying workers below the minimum wage, excessive working hours, discouraging workers from reporting
accidents and the targeting of union organizers during a period of heavy layos. The letter is forwarded to BlackBerry’s
Corporate Responsibility team.
What should they do?
A: Nothing. This is probably an NGO with an agenda.
Incorrect. Regardless of the possible motives of
the NGO, you must assume there could be
substance behind the allegations. The fact that
the NGO is targeting a specific supplier is enough
on its own to warrant some level of investigation
to better understand the situation and possible
supplier risk, whether it is social responsibility-
related or otherwise.
B: Contact BlackBerry’s procurement organization
to cancel all orders from this supplier.
Incorrect. Termination of a supplier relationship
is the last resort, reserved for confirmed situations
which are either so severe that the relationship
is irredeemable or for which remediation eorts
have failed.
C: Reach out to the appropriate commodity
manager in procurement and engage the supplier to
investigate the NGO’s claims.
Correct! Supplier relationships are important to
BlackBerry. All parties are best served by conducting
an investigation into the issues, and working with the
supplier to correct any verified deficiencies.