Lexmark 2013 Annual Report Download - page 12

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large or departmental workgroups that require A3 (11 inch x 17 inch) paper support, as well as a modular scanner option, the
MX6500e, which transforms selected high-end Lexmark A4 printers into fully featured multifunction devices.
Within the monochrome multifunction laser printer category, ISS continues to offer the Lexmark MX310, MX410, MX510, MX610,
MX710 and MX810 Series MFPs, which deliver fast scanning and print and copy speeds ranging from 35 ppm to 70 ppm. ISS also
continues to offer the A3-capable X860 Series.
o Color Laser
Within the single-function color laser printer category, ISS continues to offer the Lexmark CS310, CS410, CS510 and C740 color
laser printers, which are designed to meet the needs of small and midsize workgroups. For larger workgroups, ISS continues to offer
the Lexmark C790 Series single-function printers, which offer 50 pages per minute output speed and paper handling and finishing
options. For departmental workgroups that require A3 paper support, ISS continues to offer the C900 Series printers.
Within the color laser multifunction printer category, ISS continues to offer the CX310, CX410, CX510 and X740 color laser MFPs,
which are designed to meet the needs of small and midsize workgroups. Models within these series offer performance and features
typically present on larger devices, such as 4.3-inch touch screens and built-in productivity tools and apps. For larger workgroups, ISS
continues to offer the Lexmark X790 Series MFPs, which offer 50 pages per minute output speed and paper handling and finishing
options. For departmental workgroups that require A3 paper support, ISS continues to offer the X900 Series MFPs.
o Inkjet MFPs and AIOs
Lexmark has ceased development and manufacturing of inkjet technology. Lexmark will continue to provide service, support, and
aftermarket supplies for its inkjet installed base.
o Dot Matrix Products
ISS continues to market several dot matrix printer models for customers who print multipart forms.
o Supplies and Service Parts
ISS designs, manufactures and distributes a variety of cartridges, service parts and other supplies for use in its installed base of laser,
inkjet and dot matrix printers. Revenue and profit growth from the ISS supplies business is directly linked to the ability to increase the
installed base of ISS laser products or the usage rate of those products. Lexmark management believes that ISS is an industry leader
with regard to the recovery, remanufacture, reuse and recycling of used laser supplies cartridges and service parts, helping to keep
empty cartridges and service parts out of landfills. Attaining that leadership position was made possible by various empty cartridge
and used parts collection programs administered by ISS around the world. ISS continues to expand cartridge and service parts
collection to further expand its remanufacturing business and this environmental commitment.
o MPS and Customer Support Services
ISS, both directly and through business partners, offers a wide range of services covering its line of printing products and technology
solutions including maintenance, consulting, systems integration and MPS offerings to provide a comprehensive output solution.
Lexmark Global Services provide customers with an assessment of their current environment and then a recommendation and
implementation plan for the future state. Upon implementation, Lexmark provides management and optimization of their output
environment and document related workflow/business processes. MPS allow organizations to outsource fleet management, technical
support, supplies replenishment, maintenance activities and other services.
Through its MPS offerings, ISS gives customers greater visibility and control of their printing environment. These services include
asset lifecycle management; implementation and decommissioning services; proactive consumables management; remote device
monitoring and management; and business process optimization that include industry specific and back office solutions. These
services are tailored to meet each customer’s unique needs to ensure their mission-critical business processes run smoothly.
Lexmark Customer Support Services are comprised of authorized maintenance and repair, technical support, warranty support and
parts operations. From basic service coverage to comprehensive support, Lexmark offers a range of plans to meet the specific
demands of the customer’s output environment and reduce costly downtime.
ISS printer products generally include a warranty period of at least one year, and customers typically have the option to purchase an
extended warranty. Extended warranties may be purchased at any time during the printer’s base warranty year(s) and are
available on ISS laser and dot matrix devices for a total warranty period of two, three, or four years.
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