Xcel Energy 2013 Annual Report Download - page 12
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The weather was especially challenging, with blizzards, ice
storms, thunderstorms and floods across our service territory.
In every instance, employees worked around the clock to
restore service. But we also put in considerable effort before
bad weather hit to both keep the system strong and prepare
for emergencies, which made a critical difference.
In the Twin Cities of Minneapolis and St. Paul, for example,
three back-to-back storms knocked out power to more than
600,000 customers in June. Because we prepare in advance
for events like these, we were able to quickly determine
what outside resources would be needed and called in crews
from 16 states, including Minnesota. We had 96 percent of
customers restored in three days and
all customers in six days, an impressive
accomplishment. We also took advantage
of new technology that enabled us to
confirm customers were back in service
instead of sending crews to those
locations. As a result, we were able
to improve restoration time by one
day and save more than $1 million
in restoration costs.
To recognize that achievement, the
Edison Electric Institute (EEI) gave us
an EEI Emergency Response Award.
Crews were equally responsive when
an historic flood in Colorado devastated
Sand mining is a growing customer segment for Xcel Energy in Wisconsin. At the
Hi-Crush Augusta sand plant near Augusta, Wis., reliability of service, the ability
to meet construction times and engineering flexibility are important factors in
the company’s relationship with its energy provider, according to Chad McEver,
vice president of business development. “A growing partnership” is how McEver
describes the company’s relationship with Xcel Energy. Since 2010, Xcel Energy’s
sand mine accounts have grown from four customers to 22 customers, with
electric demand growing from 6 megawatts to 30 megawatts. Five additional
plants will be constructed this year.
In some cases, sand mining companies have chosen Xcel Energy over other
energy providers because of our competitive price, timely response to their
requests for cost estimates, construction resources to help them meet aggressive
in-services dates and the ability to give them timely information necessary to
make good decisions.