Tesco 2011 Annual Report Download - page 15

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Online retailing
Customers expect to be able to shop where and when they want –
as shopping habits have changed over the years we’ve changed too.
As we’ve grown from a UK supermarket chain towards becoming an
international multi-channel retailer we’ve continued to innovate every
step of the way.
We were viewed as pioneers when we first launched an online grocery
business 11 years ago. It’s now the largest, most profitable business of
its kind in the world.
Using their smartphones, our customers can now scan the barcode
of grocery items, order online and have their shopping delivered to
their home.
A leader in green retailing
As a global business we know that we can make a real difference in
tackling climate change – cutting our own emissions, working with
suppliers and helping customers to cut their carbon footprint. We also
understand that successful businesses need to be green to grow.
Our 2050 target to be a zero-carbon business will be achieved through
improved efficiency and by generating our energy from renewable
sources. We’re making good progress – over the past year we have
reduced emissions from our baseline portfolio of buildings by 7.7%.
We have pledged to help customers cut their carbon footprints
by 50% by 2020. We have worked with the Carbon Trust and other
stakeholders to develop a universal carbon footprint label which
describes the emissions associated with each product. Since January
2008, we have carbon labelled more than 500 everyday products in
the UK and have started to label products in South Korea, helping our
customers to make greener choices.
500+
Products carbon labelled since 2008
OUR
VISION
To learn more about our
vision and strategy:
http://ar2011.tescoplc.com/
businessreview/ourstrategy
TESCO PLC Annual Report and Financial Statements 2011
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11
Overview Business review Governance Financial statements