Tesco 2011 Annual Report Download - page 11
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MOST HIGHLY VALUED BY:
TO BE THE MOST HIGHLY VALUED BY:
The customers we serve
Our core purpose is to create value for customers to earn their lifetime
loyalty. This objective sits right at the heart of our business as one part
of our Values – ‘No one tries harder for customers’.
We know that we are already valued by our customers across our
markets. In the UK, for example, we have the most loyal customer base
of the major grocery retailers and in South Korea, Homeplus was
awarded South Korea’s Most Admired Company award in October 2010.
The communities in which we operate
For Tesco to be considered a force for good, we must be a good
neighbour and a responsible member of society. This is why
Community is part of our balanced scorecard approach to running
our business – and why each market has its own Community Plan,
with promises relating to the environment, communities, responsible
sourcing, healthy living and jobs and careers.
Our loyal and committed staff
We know that if we look after our staff, they will look after our customers.
Work can be a large part of our lives so our people deserve an employer
who cares. That’s why one of our Values is ‘Treat people how we like to
be treated’.
We are committed to providing opportunities for our people to get
on and turn their jobs into careers, and across all of our markets we
offer a wide range of competitive benefits. In the US, for example,
we pay at least 75% of medical, dental, prescription and vision costs.
69% of employees across the Group who completed our annual staff
survey said that they find their work interesting.
Our shareholders
As the owners of the business, it’s crucial that our shareholders value
Tesco highly. Shareholders want a good return on their investment
and that’s what we will continue to deliver for them. We have over
200,000 shareholders, including a large number of pension funds.
We offer sustainable, profitable growth from a combination of a
strong core UK business and exposure to rapidly growing emerging
markets. Over the past decade our total shareholder return (TSR) has
outperformed the FTSE 100 by 53.2% and we’ve delivered dividend
growth for the past 27 years – the longest record of consecutive
increase by any FTSE 100 company.
69%
of employees across the Group
who completed our annual
staff survey said that they find
their work interesting
OUR
VISION
To learn more about our
vision and strategy:
http://ar2011.tescoplc.com/
businessreview/ourstrategy
TESCO PLC Annual Report and Financial Statements 2011
—
7
Overview Business review Governance Financial statements