Rogers 2008 Annual Report Download - page 16

Download and view the complete annual report

Please find page 16 of the 2008 Rogers annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 136

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136

A WORLD
MADE BETTER
FOR CUSTOMERS
12 ROGERS COMMUNICATIONS INC. 2008 ANNUAL REPORT
We continually invest in our networks, platforms, products and
people to provide the latest and most robust services to customers.
More than just a commitment to deliver the latest and best
products, it’s about also striving to ensure that customers enjoy
convenience, reliability and flexibility in the way we provide them.
Rogers is working hard to become a company that is easy to do
business with. We’re investing more than ever in customer service
infrastructure, systems and training to ensure we have the right
people in place with the right tools to understand customer needs,
respond quickly and resolve customer issues right the first time.
With hundreds of local stores and reliable dealers, call centres
staffed by trained professionals in Canada, and live on-line chat
support, Rogers places a premium on providing customers with the
help they need when and where it’s convenient for them.
Whether it’s providing uninterrupted network service, being avail-
able when it’s most convenient, showing up on service calls when
we say we will, or providing knowledgeable telephone support,
satisfying our customers’ demand for reliability and flexibility is
one of our most important focuses and something our thousands
of employees strive to achieve every day.
SINGLE POINT
OF CONTACT
PERSONALIZED
BUNDLES
24/7
SERVICE
CONVENIENT
LOCATIONS
ON-LINE
SELF-SERVICE
FLEXIBLE
APPOINTMENTS
ELECTRONIC
BILLING &
PAYMENT
WEB-BASED
ORDERING
MULTILINGUAL
SERVICE