PG&E 2010 Annual Report Download - page 9

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inform our efforts in this area. Our commitment is to
apply them aggressively and take the appropriate steps to
renew our customers’ confidence in our system and
practices.
We also will continue to actively reach out to customers
to cultivate stronger relationships built on trust and
confidence in PG&E. In everything we are doing today, we
are striving to see PG&E through our customers’ eyes and
act in ways we would want to be served if we were in their
shoes.
By succeeding in these two priorities, we will have a
strong foundation to deliver on the responsibility we
always have to create value for our investors.
We remain confident that PG&E’s future is as full of
opportunity as it has ever been. Even so, we understand
that many of our stakeholders are watching closely—and
perhaps even cautiously—as we move ahead.
Above all, we understand that your focus will rightly be
on concrete action rather than words. On behalf of all
20,000 men and women of PG&E, we look forward to
delivering results that will demonstrate our commitment
and speak for themselves over the course of this year and
beyond.
Sincerely,
Peter A. Darbee
Chairman of the Board, Chief Executive Officer,
and President of PG&E Corporation
March 14, 2011
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