APS 2011 Annual Report Download - page 16

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PINNACLE WEST CAPITAL CORPORATION
APS is expanding opportunities for our customers to manage their energy use, install renewable
power and save money. To date, we have placed more than 750,000 new digital meters on
customer homes and businesses, providing our customers greater levels of control and
functionality. In 2011, our award-winning energy efficiency programs enabled APS customers
to save more than 440,000 megawatt-hours of electricity, the equivalent energy needed
to power 33,000 homes for a year. In addition, more than 20,000 APS customers have put
renewable energy systems on their homes and businesses. These efforts and others helped
APS rank fourth in the nation among large investor-owned utilities in the 2011 J.D. Power
and Associates customer satisfaction survey.
THE CUSTOMER EXPERIENCE
APS CUSTOMER GROWTH
Homes and Businesses Served
2M
1.5M
1M
500K
0
1991
1.8M
1.1M
600K
2011
2030
1,800,000
PROJECTED APS CUSTOMERS IN 2030
1,100,000
APS CUSTOMERS IN 2011
ENHANCING
14 / CUSTOMER FOCUS