Volvo 2009 Annual Report Download - page 20

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A GLOBAL GROUP 2009
It is not enough to manufacture and sell high-quality products for the Volvo Group
to realize its vision to become world leader in commercial transport solutions.
... and world-class services
– provides for stable sales and
more satised customers
various forms of service agreements, acces-
sories and spare parts to support core prod-
ucts. The Volvo Group’s increasingly broad
range of these services and aftermarket prod-
ucts is of ever-increasing importance to the
Group’s competitiveness.
Strengthening this offering is an important
way for the Volvo Group to:
Satisfy customer demand and requirements •
throughout the entire lifecycle of the product
and thus create a closer, long-term relation-
ship with them.
Increase sales of supplementary services •
and products with sustainable protability.
Enhance earnings stability by increasing the •
share of revenues that is less cyclical than
sales of new vehicles and machines.
Differentiate itself compared with competi-•
tors by adding customer value throughout
the entire product life cycle.
Many customers want long-term cooperation
around total solutions to execute their work as
efciently as possible with maximum prota-
bility and up-time. Consequently, when choos-
ing suppliers of vehicles or machinery, the
offering of supplementary services combined
with excellent products and high availability is
to a great extent crucial.
Accordingly, the Volvo Group is offering
such services as nancing and insurance,
Services and aftermarket products
Aftermarket Products Extended Product Offering Services Offering
Products Services
Acces sories
Extended
Product
Offering
Fleet/
Transport
Services
Financial
Services
Software
Spare
parts
Service
Products
Uptime
Services
Support
Services
Aftermarket Product Areas Service Offering Areas
Driver info
& support
Security,
safety &
environment
Vehicle
management
Driver time
management
Transport
management
Extended
parts
Used and
remanufac-
tured parts
New parts Vehicle
software
Merchandise
products
Non-Volvo
accessories
Accessories
Parts
S e r v i c e s
Service /
dealer tools
Service
literature
Special
vehicles
Attachments
and options
Trailers
and super-
structures
Used
vehicles
Extended
coverage
Service
contracts
Updates and
upgrades
Maintenance
and repair
Service
planning
Information
services
Consultancy
Services
Call centre
services
Fleet
and asset
management
Competence
development
Card and
payment
solutions
Insurance
Rental
Customer
nancing
Dealer
nancing
16