Volvo 2009 Annual Report Download - page 10
Download and view the complete annual report
Please find page 10 of the 2009 Volvo annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
11 -
12 -
13 -
14 -
15 -
16 -
17 -
18 -
19 -
20 -
21 -
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
 |
 |
A GLOBAL GROUP 2009
Vision, mission and values
Our vision
The Volvo Group’s vision is to be valued as the world’s leading supplier of
commercial transport solutions.
Our mission
By creating value for our customers, we create value for our shareholders.
We use our expertise to create transport-related products and services of
superior quality, safety and environmental care for demanding customers in
selected segments.
We work with energy, passion and respect for the individual.
Our values
The Volvo Group views its corporate culture as a unique asset, since it is dif-
cult for competitors to copy. By applying and strengthening the expertise and
culture we have built up over the years, we can achieve our vision.
Quality, safety and environmental care are the values that form the Volvo
Group’s common base and are important components of our corporate culture.
The values have a long tradition and permeate our organization, our products
and our way of working. Our goal is to maintain a leading position in these
areas.
Safety
Safety concerns how our products are used in
society. We have had a leading position in issues
regarding safety for a long time; our goal is to
maintain this position. A focus on safety is an
integral part of our product development work.
Our employees are highly aware of safety
issues, and the knowledge gained from our
internal crash investigations is applied in prod-
uct development. Our goal is to reduce the risk
of accidents and mitigate the consequences of
any accidents that may occur as well as to
improve safety and the work environment for the
drivers of our vehicles and equipment.
Environmental care
We believe that it is self-evident that our prod-
ucts and our operations shall have the lowest
possible adverse impact on the environment.
We are working to further improve energy ef-
ciency and to reduce emissions in all aspects
of our business, with particular focus on the
use of our products. Our goal is for the Volvo
Group to be ranked as a leader in environmen-
tal care. To achieve this goal, we strive for a
holistic view, continuous improvement, tech-
nical development and efcient resource utili-
zation.
Quality
Quality is an expression of our goal to offer
reliable products and services. In all aspects of
our operations, from product development and
production to delivery and customer support,
the focus shall be on customers’ needs and
expectations. Our goal is to meet or exceed
their expectations. With a customer focus
based on everyone’s commitment and partici-
pation, our aim is to be number one in cus-
tomer satisfaction. This is based on a culture in
which all employees are responsive and aware
of what must be accomplished to be the best
business partner.
6