Pitney Bowes 2010 Annual Report Download - page 7

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Pitney Bowes Annual Report 2010 5
Enhancements to our website have made it easier for our small-business customers to buy products
online. Other technology investments are improving productivity and response time in fi eld service.
These are just some of the steps we have taken over the past year to become more agile, effi cient and,
above all, responsive to the changing needs of our customers. In the ever-evolving CCM marketplace,
companies need partners who can be counted on to put all the pieces together, from innovative
technology solutions, to effi cient, dependable support. In short, they need partners like Pitney Bowes.
Pitney Bowes celebrated its 90th anniversary in 2010. Our longevity is unusual in any business
environment, and our continuing success over such a span even more so. I believe our history
contains valuable lessons for our future, because the traits that have enabled us to succeed will
be indispensable as we address the uncertainties yet to come.
For 90 years, Pitney Bowes has been defi ned partly by its technology, but even more by its values.
Today, our commitment to innovation, integrity and service to the community is stronger than ever,
and fully documented in our annual Corporate Responsibility Report. That commitment is not an
abstraction, but a daily driver of the decisions and actions of our more than 30,000 employees. For all
of us the challenge of “making it personal” has a further dimension: to see every connection as a new
opportunity, and to make every interaction a positive one, for the greater good of our customers, our
company, our shareholders and our communities. I am proud of the way we have met the challenge
for the past 90 years. I am even prouder of how we are meeting the challenges of the 21st century.
* * *
Our company lost a valued director and friend in December when John S. McFarlane passed away.
John joined our Board of Directors in 2000. We will miss him as we continue to value the contributions
he made to the company. I personally am grateful to have known him.
Murray D. Martin
Chairman, President and
Chief Executive Offi cer
“Our commitment to innovation,
integrity and service to the community is
stronger than ever.”