MoneyGram 2007 Annual Report Download - page 152

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SERVICE LEVEL AGREEMENT
This Service Level Agreement ("Agreement") supplements and amends that certain Money Services Agreement, effective February 1, 2005
by and between Travelers Express Company, Inc., MoneyGram Payment Systems, Inc. and Wal-Mart Stores, Inc. (the "Money Services
Agreement"). Terms used in this Agreement but not otherwise defined herein shall have the meanings provided by the Money Services
Agreement.
Whereas, the Money Services Agreement provides that the parties will use and install the Company's DeltaWorks! processing system to
facilitate Seller's performance of money transfers through the Company's money transfer network, and the sale and printing of money orders
through Company's money order network; and
Whereas, the parties wish to further clarify the components of Company's computer systems used to process money transfers and money
orders and to provide for certain service levels applicable to those systems; and
Whereas, the parties wish to require Company to perform the Money Services Agreement in conformance with these service level
requirements.
Now therefore, the parties agree that this Agreement supplements the Money Services Agreement to add the following:
Article 1
1.1 The following defined terms shall be used in this Agreement.
1.2 Company Main Processing System. The Company Main Processing System shall mean and include the following components:
(a) DeltaWorks: DeltaWorks means all software and the network connectivity from Company to Seller, terminating at the Seller firewall,
comprised of middleware and operating system services, security and transaction routing capabilities.
(b) Money Order System: Money Order System means the application(s) processing all money order transactions through the Company's
Tandem and mainframe computer systems, but not including the mainframe computer hardware.
(c) Money Transfer System: Money Transfer System means the application(s) processing all money transfer authorization transactions through
Company's mainframe computer but not including the mainframe computer hardware.
1.3 DeltaWorks POS Devices: DeltaWorks POS Devices means the personal computers and printers located in Seller's store locations for use
by Seller's customer service associates in providing the Services, which devices connect to the Seller's network in order to process transactions
through DeltaWorks.
Article 2
2.1 Service Level Standards. Company agrees that it will meet or exceed the following service level standards ("Service Level Standards") in its
performance of the Services.
(a) Computer Systems Redundancy. The Company Main Processing System shall be configured to load-balance all money transfer
authorizations and money order processing between two redundant DeltaWorks processing systems as described in this subsection. If one
DeltaWorks processing system has severed connectivity and does not respond to authorization and processing requests, Company will
automatically reroute all subsequent requests to the other DeltaWorks processing system. Company will resume load balancing when its
computer systems detect restored connectivity. The Systems shall be configured to process through the redundant network; provided
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