Experian 2012 Annual Report Download - page 52

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50 Experian Annual Report 2012 Business review
Experian’s community programme
encourages employees to volunteer and
this year saw us introduce measures to
capture how much pro-bono work is done
for charities, as well as the traditional type of
support. This will have an increasing focus
as we identify ways in which employees can
support not for profit organisations using
their skills and talents. Volunteering overall,
including time outside normal working
hours spent on Experian projects, was
up by almost 3,500 hours, compared with
the previous year. Regional and central
business giving was down in 2012 but the
available central funds have been increased
for the next financial year to support the
overall commitment to the community.
Innovating for social benefit
Developing products and services with a
long-term benefit to society is one of the
most sustainable ways in which we can have
a positive impact. This year, Experian UK
and Ireland developed a Rental Exchange
service that will see landlords and tenants
benefit from sharing information about rental
payments. This new service will offer a safe
and secure way to include a tenant’s rental
payment history, with their permission, into
their credit history.
At the core of this development was a
relationship with Big Issue Invest (‘BII’), the
investment arm of a major charity tackling
homelessness in the UK. In partnership with
BII, Experian is developing a social housing
element of the Rental Exchange to provide
benefit specifically for the most vulnerable
in this sector, with funds from the business
permanently channelled into providing
financial education support.
Consulting with our stakeholders
We know that ‘taking account of society’
has to become a practically achievable
objective and this year, we have undertaken
a study of our relationships with our key
stakeholders to help us understand whether
we are getting things right in their eyes.
We have looked at clients, consumers,
suppliers, employees and investors from a
CR perspective, interviewed a cross section
of relationship owners from across the
business and reviewed existing policies
and initiatives. We will use the findings
of the research to frame our strategy for
engagement on sustainability issues going
forward.
The full study can be read in the CR report
and is a revealing picture showing how our
employees’ dedication to the interests of
these stakeholders has already put us in a
good position.
Corporate responsibility continued