Volvo 2010 Annual Report Download - page 22

Download and view the complete annual report

Please find page 22 of the 2010 Volvo annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 154

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154

A GLOBAL GROUP 2010
WORLD - C L AS S S E RV I C E S
Extended
product
offering
Uptime
services
Driver info
and support
Security, safety
& environment
Vehicle
management
Driver time
management
Transport
management
Extended
parts
Used and
remanufac-
tured parts
New parts Vehicle
software
Merchandise
products
Non-Volvo
accessories
Accessories
Parts
Services
Service /dealer
tools
Service
litterature
Special
vehicles
Attachments
and options
Trailers
and super-
structures
Used
vehicles
Extended
coverage
Service
contracts
Updates and
upgrades
Maintance and
repair
Service
planning
Information
services
Consultancy
services
Call centre
services
Fleet and asset
management
Competence
development
Card and
payment
solutions
Insurance
Rental
Customer
financing
Dealer
financing
Aftermarket products Extended product offering Services offering
Services and aftermarket products (so called soft products)
AccessoriesSoftware
Spare
parts
Service
Products
Fleet/Transport
Services
Financial
Services
Support
Services
Strengthens customer
relationships Many customers want long-term cooperation around total solutions
to execute their work as efficiently as possible with maximum
profitability and reliability.
of these services and aftermarket products, so
called soft products, is of ever-increasing impor-
tance to the Group’s competitiveness.
Growing aftermarket business
The Volvo Group’s offering includes various types
of financing solutions, insurance, rental services,
used vehicles, spare parts, preventive mainte-
nance, service agreements, assistance services
and IT services. The range and flexibility of the
offering means that the solutions can be custom-
ized for each customer.
Since a large part of the accessories, spare
parts and services in the aftermarket business is
requested as long as products are being used,
they contribute to balancing the fluctuations in
When customers choose supplier of vehicles or
machinery, the offering of supplementary serv-
ices combined with excellent products is a crucial
factor.
Accordingly, the Volvo Group offers such serv-
ices as financing and insurance, various forms of
service agreements, accessories and spare
parts. The Volvo Group’s increasingly broad range
18