Volvo 2010 Annual Report Download - page 14
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EN GLOBAL KONCERN 2010
VISION, MISSION AND VALUES
The Volvo Group’s vision is to be valued as
the world’s leading provider of commercial
transport solutions.
By creating value for our customers, we create value for our shareholders.
We use our expertise to create transport-related hard and soft products of
superior quality, safety and environmental care for demanding customers in selected segments.
We work with energy, passion and respect for the individual.
Quality
Quality is an expression of our goal to
offer reliable products and services. In
all aspects of our operations, from prod-
uct development and production to deliv-
ery and customer support, the focus
shall be on customers’ needs and expec-
tations. Our goal is to meet or exceed
their expectations. With a customer
focus based on everyone’s commitment
and participation, our aim is to be
number one in customer satisfaction.
This is based on a culture in which all
employees are responsive and aware of
what must be accomplished to be the
best business partner.
Safety
Safety pertains to how our products are
used in society. We have had a leading
position in issues regarding safety for a
long time; our goal is to maintain this
position. A focus on safety is an integral
part of our product development work.
Our employees are highly aware of
safety issues, and the knowledge gained
from our internal crash investigations is
applied in product development. Our
goal is to reduce the risk of accidents
and mitigate the consequences of any
accidents that may occur as well as to
improve the personal safety and the
work environment of the drivers of our
vehicles and equipment. Our long-term
vision is zero accidents.
Environmental care
We believe that it is self-evident that our
products and our operations shall have
the lowest possible adverse impact on
the environment. We are working to
further improve energy efficiency and to
reduce emissions in all aspects of our
business, with particular focus on the
use of our products. Our goal is for the
Volvo Group to be ranked as a leader in
environmental care within our industry.
To achieve this goal, we strive for a holis-
tic view, continuous improvement, techni-
cal development and efficient resource
utilization.
The Volvo Group views its corporate culture as a unique asset,
since it is difficult for competitors to copy. By applying and
strengthening the expertise and culture we have built up over the
years, we can achieve our vision.
Quality, safety and environmental care are the values that form the
Volvo Group’s common base and are important components of our
corporate culture. The values have a long tradition and permeate our
organization, our products and our way of working. Our goal is to
maintain a leading position in these areas.
Vision
Mission
Values
A GLOBAL GROUP 2010
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