Travelers 2008 Annual Report Download - page 8

2008 Annual Report
6
Travelers Recognized as
Military-Friendly Employer
Travelers recognizes the skills, technical knowledge and
motivation military veterans bring to the workplace and is
actively recruiting them. In 2008, Travelers was named for
the second year to the highly competitive G.I. Jobs Top 50
Military Friendly Employers® List — selected from a pool of
2,500 companies on criteria including assets dedicated
to military hiring, Reserve/Guard policies, percentage
of veteran new hires and veteran training programs.
Also in 2008, several Travelers leaders were nominated for and
received the Patriot Award, which is offered by the National
Guard and Reserve to recognize the flexibility and dedication
of employers while their employees are on active duty.
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Region for Bond & Financial Products, recognized Tom Kunkel,
President of Bond & Financial Products, for the support Lear
received while deployed in Afghanistan.
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Underwriting Development Program and Connecticut
National Guard, will be serving in Iraq in 2009, and he
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Officer; Marc Schmittlein, President, Select Accounts;
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Select Accounts Product and Underwriting Quality.
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stationed in Afghanistan throughout 2008, and recognized
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Left to right, Chairman and CEO Jay Fishman, John Ballantyne and
Connecticut Lt. Governor Michael Fedele, at a Patriot Award ceremony.
Personal Insurance
2008 Net Written Premiums: $7.0 billion
Personal Insurance offers a broad array of property and casualty
insurance products for individuals. Products include automobile,
homeowners, umbrella, condominium, tenant, flood, identity theft,
valuable items, boat and yacht, and wedding coverages. Personal
Insurance distributes primarily through a network of approximately
10,100 independent agencies, as well as through employee and
affinity groups and joint marketing arrangements.
2008 Highlights
Auto — Quantum Auto® continues its success driving an impressive
growth rate and outperforming much of the industry. As product
innovation, Travelers is exploring the value of telematics for consumers
through the introduction of a mileage-based discount program. Also, in
2008, Travelers sponsored “Parents Behind the Wheel,” a teen driving
awareness campaign that aired on public television to promote respon-
sible and safe driving.
Home — Growth and success continue for Quantum Home®
, which
expanded to 39 states. Quantum Home provides a full range of pack-
aged offerings that appeal to a broad segment of the homeowners’
insurance market.
Environmentally conscious approach — Travelers continues its leader-
ship and innovation in the market by rewarding environmentally
conscious consumers with discounts to hybrid auto and to hybrid and
electric boat owners.
Customer service — Claim continued to refine its service product
in 2008, as part of the company’s focus on customer service and
operational excellence. This year we expanded our popular auto claim
facilities repair program into new territories, resulting in a total of 57
locations in 18 states. Our catastrophe response was very effective, as
we were able to quickly assist customers and agents during a record
year of catastrophe event claims. Also, Travelers broadened its payment
options for consumers in many states with the introduction of recurring
credit card payment options.
Geographic reach — More than 1,600 independent agencies were
added to help make Travelers accessible to more consumers. Also, the
National Distribution unit is continuing to develop and expand product
distribution through aggregators, employers, associations, affinity groups
and financial institutions to achieve a broader reach of customers.
Agent service — One2One, a strategic marketing communication pro-
gram that enables agents to be more consultative and connected with
their customers, has been expanded to include lead generation and
business building capability along with its proven customer retention
benefits for independent agents and for Travelers. Travelers continues
to be an industry leader and advocate for ease of doing business within
its independent agent channel. In 2008, Travelers was recognized for
the fourth consecutive year with Applied Systems Client Network’s
“Interface Partnership Award.” In early 2008, Travelers began rollout of
a major re-design to its agency interface application known as Atlas3,
which delivers enhanced integration of customer data and much
improved computer screen flow for independent agents quoting and
selling Travelers’ products. New online virtual agency training programs
were introduced on our agent Web site, Travelers Agent HQSM.
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