Cablevision 2013 Annual Report Download - page 44

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(38)
Statistical Data (Unaudited):
As of December 31,
2013
2012(e) 2011
(in thousands, except per customer amounts)
Total customers(a) ........................................................................................................................................
.
3,188
3,230 3,255
Video customers(b).......................................................................................................................................
.
2,813
2,893 2,947
High-speed data customers ...........................................................................................................................
.
2,780
2,763 2,701
Voice customers ...........................................................................................................................................
.
2,272
2,264 2,201
Serviceable passin
g
s(c) ...............................................................................................................................
.
5,034
4,979 4,922
Penetration:
Total customers to serviceable passings .....................................................................................................
.
63.3%
64.9% 66.1%
Video customers to serviceable passings ....................................................................................................
.
55.9%
58.1% 59.9%
High-speed data customers to serviceable passings ....................................................................................
.
55.2%
55.5% 54.9%
Voice customers to serviceable passings ....................................................................................................
.
45.1%
45.5% 44.7%
Average Monthly Revenue per Customer Relationship ("RPC")(d) .........................................................
.
$147.34
$137.51 $141.37
Avera
g
e Monthl
y
Revenue per Video Customer ("RPS")(d) ....................................................................
.
$166.66
$153.22 $156.09
___________________________
(a) Represents number of households/businesses that receive at least one of the Company's services.
(b) Video customers represent each customer account (set up and segregated by customer name and address), weighted equally and counted as one customer, regardless of size, revenue
generated, or number of boxes, units, or outlets. In calculating the number of customers, we count all customers other than inactive/disconnected customers (see footnote (e) below).
Free accounts are included in the customer counts along with all active accounts, but they are limited to a prescribed group such as our current and retired employees. Most of these
accounts are also not entirely free, as they typically generate revenue through pay-per-view or other pay services. Free status is not granted to regular customers as a promotion. We
count a bulk commercial customer, such as a hotel, as one customer, and do not count individual room units at that hotel. In counting bulk residential customers, such as an
apartment building, we count each subscribing family unit within the building as one customer, but do not count the master account for the entire building as a customer.
(c) Represents the estimated number of single residence homes, apartment and condominium units and commercial establishments passed by the cable distribution network in areas
serviceable without further extending the transmission lines.
(d) RPC is calculated by dividing the average monthly U.S. generally accepted accounting principles ("GAAP") revenues for the Cab le segment for the fourth quarter of each year
presented by the average number of total customers served by our cable television systems for the same period. RPS is calculated using these same revenues divided by the average
number of video customers for the respective periods.
(e) Amounts exclude customers that were located in the areas most severely impacted by Superstorm Sandy who we were unable to contact and those whose billing we decided to
suspend temporarily during restoration of their homes. These customers represent approximately 11 thousand total, 10 thousand video, 9 thousand high-speed data and 7 thousand
voice customers. Because of Superstorm Sandy, we suspended our normal collection efforts and non-pay disconnect policy during the fourth quarter of 2012. As a result, the
customer information in the table above includes delinquent customer accounts that exceeded our normal disconnect timeline. Of these delinquent accounts, we estimated the number
of accounts that we believed would be disconnected in 2013 as our normal collection and disconnect procedures resumed and our customer counts as of December 31, 2012 were
reduced accordingly (27 thousand total, 24 thousand video, 23 thousand high-speed data and 19 thousand voice customers).