Xerox 2014 Annual Report Download - page 22

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improve cost competitiveness and innovating and implementing our next generation offerings. The global capability
groups are as follows:
•Customer Care: Our teams across the globe provide expertise in customer service, technical support, sales,
collections and other services via multiple channels including phone, SMS, chat, interactive voice response,
social networks and email.
•Transaction Processing:We have a broad array of transaction processing capabilities across many different
client types. These broad capabilities include data entry, scanning, image processing, enrollment processing,
claims processing, high volume offsite print and mail services, file indexing and others.
•Human Resources Services:Our capabilities cover a wide range of HR outsourcing services including health,
pension and retirement administration and outsourcing, private healthcare exchanges, employee service
centers, learning solutions and welfare services, global mobility and relocation, payroll and others.
•Finance and Accounting:We serve clients in many industries by managing their critical finance, accounting
and procurement processes. Our services span corporate finance and decision support, prepaid cards,
payment processing, loan and banking process support, and student loan servicing.
•Communication and Marketing Services: We provide end-to-end outsourcing for content design, creation,
marketing, fulfillment and distribution services that help clients communicate with their customers and
employees more effectively. We deliver communications through print and multimedia channels, including SMS,
web, email and mobile media.
•Consulting and Analytics Services:Our consulting services help clients identify and capture strategic
opportunities in their businesses often in conjunction with the deployment of BPO services such as those
defined above. Our analytics capabilities provide clients with deep business insights on an ongoing basis, as an
add-on or embedded service offering in conjunction with BPO contracts.
Document Outsourcing
We are the industry leader in document outsourcing services. We help companies optimize their printing
infrastructure and simplify their communication and business processes so that they can grow revenue, reduce
costs and operate more efficiently. Document Outsourcing represented 32 percent of our total Services segment
revenue in 2014.
Our two primary offerings within Document Outsourcing are Managed Print Services (MPS) and Centralized Print
Services (CPS). The MPS offering targets clients ranging from large, global enterprises to mid-size and small
businesses and governmental entities, while the CPS offering targets the on-demand, production printing,
publishing and mailroom operations needs of governments, large enterprises and mid-size businesses.
We provide the most comprehensive portfolio of MPS services in the industry and are recognized as an industry
leader by several major analyst firms, including Gartner, IDC, Quocirca, Info Trends and Forrester. As the market
leader in MPS, Xerox helps clients cut costs, increase productivity and meet their environmental sustainability goals
while supporting their mobile and security needs. Xerox® MPS complements and provides opportunities to expand
existing BPO services. Within BPO and other accounts, Xerox® MPS helps to automate workflow and enhance
employee productivity.
In 2013 we launched our next generation MPS and CPS offerings, which were built upon a three stage approach:
Assess and Optimize: We use best-in-class tools and processes to create a baseline of a client's current
spend, then we design a solution that reduces costs and supports sustainability goals. We assess both the office
and production environments to create a holistic view of the client's printing needs.
Secure and Integrate:We ensure that everything in our clients’ optimized print environment is connected to their IT
environment in a secure and compliant way. We activate solutions for enhanced security, printing from mobile
devices and streamlining the IT environment by managing print servers and print queues.
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