Wells Fargo 2010 Annual Report Download - page 20

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
Helping homeowners
Edward Ramirez stands together with communities across the nation to help keep people in their homes.
He’sone of hundreds of team members who traveled coast-to-coast to meet, in person, with troubled mortgage
customers at 13 Home Preservation Workshops in 2010. At the workshops, customers met with home-preservation
specialists such as Ramirez in private settings to discuss their options. There were dozens of bilingual team
members on hand, too. “Each of us met with hundreds of customers, each person on the verge of losing a home,
said Ramirez, who’s based in San Antonio, Texas, and volunteered at a dozen workshops. “We worked to come
up with solutions on the spot and what a great feeling it was when we could help.” More than 20 workshops are
planned for 2011. “These workshops show that WellsFargo is a caring, responsible member of our community,
said BillSanchez, acounselor for the TampaBay Community Development Corporation, which partnered
with WellsFargo at the Tampa workshop in 2010.