Volvo 2008 Annual Report Download - page 6
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Vision, mission and values
Our vision
The Volvo Group’s vision is to be valued as the world’s leading supplier of
commercial transport solutions.
Our mission
By creating value for our customers, we create value for our shareholders.
We use our expertise to create transport-related products and services of
superior quality, safety and environmental care for demanding customers in
selected segments.
We work with energy, passion and respect for the individual.
Our values
The Volvo Group views its corporate culture as a unique asset, since it is diffi cult
for competitors to copy. By applying and strengthening the expertise and cul-
ture we have built up over the years, we can achieve our vision.
Quality, safety and environmental care are the values that form the Volvo
Group’s common base and are important components of our corporate
culture. The values have a long tradition and permeate our organization,
our products and our way of working. Our goal is to maintain a leading
position in these areas.
Quality
Quality is an expression of our goal to offer reliable
products and services. In all aspects of our oper-
ations, from product development and production, to
delivery and customer support, the focus shall be on
customers’ needs and expectations. Our goal is to
meet or exceed their expectations. With a customer
focus based on everyone’s commitment and partici-
pation, combined with a process culture, our aim is
to be number one in customer satisfaction. This is
based on a culture in which all employees are
responsive and aware of what must be accom-
plished to be the best business partner.
Safety
Safety is concerned with how our products are used
in society. We have had a leading position in issues
regarding safety for a long time; our goal is to main-
tain this position. A focus on safety is an integral part
of our product development work. Our employees are
highly aware of safety issues, and the knowledge
gained from our internal crash investigations is
applied in product development. Our goal is to
reduce the risk of accidents and mitigate the conse-
quences of any accidents that may occur, as well
as to improve safety and the work environment for
the drivers of our vehicles and equipment.
Environmental care
We believe that it is self-evident that our products
and our operations shall have the lowest possible
adverse impact on the environment. We are working
to further improve energy effi ciency and to reduce
emissions in all aspects of our business, with particu-
lar focus on the use of our products. Our goal is
that the Volvo Group shall be ranked as a leader in
environmental care. To achieve this goal, we strive
for a holistic view, continuous improvement, tech-
nical development and effi cient resource utilization.
A global group 2008
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