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Table of Contents
All Nippon Airways (“ANA”), Asiana Airlines, Austrian Airlines, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines,
EVA Air, LOT Polish Airlines, Lufthansa, SAS Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal,
THAI Airways International and Turkish Airlines.
United has a variety of bilateral commercial alliance agreements and obligations with Star Alliance members, addressing, among other things, reciprocal
earning, redemption of frequent flyer miles and access to airport lounges and, with certain Star Alliance members, codesharing of flight operations. In
addition to the alliance agreements with Star Alliance members, United currently maintains independent marketing alliance agreements with other air carriers
currently unaffiliated with a global alliance, including Aeromar, Aer Lingus, Air Dolomiti, Cape Air, Germanwings, Great Lakes Airlines, Hawaiian Airlines,
Island Air, Jet Airways and Silver Airways. United also offers a train-to-plane codeshare and frequent flyer alliance with Amtrak from Newark Liberty on
select city pairs in the Northeastern United States.
United also participates in joint ventures, one with Air Canada and the Lufthansa Group (which includes Lufthansa and its affiliates Austrian Airlines,
Brussels Airlines and SWISS) covering transatlantic routes, and another with ANA covering certain transpacific routes. These joint ventures enable the
participating carriers to integrate the services they provide in the respective regions, capturing revenue synergies and delivering highly competitive flight
schedules, fares and services.
Loyalty Program. United’s MileagePlus program builds customer loyalty by offering awards and services to program participants. Members in this program
earn mileage credit for flights on United, United Express, airlines in Star Alliance and certain other airlines that participate in the program. Members can also
earn miles by purchasing the goods and services of our network of non-airline partners, such as credit card issuers, retail merchants, hotels and car rental
companies. Members can redeem mileage credits for free (other than taxes and government imposed fees), discounted or upgraded travel and non-travel
awards.
Under the Company’s Consolidated Amended and Restated Co-Branded Card Marketing Services Agreement (the “Co-Brand Agreement”) with Chase Bank
USA, N.A. (“Chase”), loyalty program members accrue MileagePlus miles for making purchases using co-branded credit cards issued by Chase. The Co-Brand
Agreement provides for joint marketing of the Company’s credit card program and provides Chase with other benefits such as permission to market to the
Company’s customer database.
Approximately 4.8 million and 5.0 million MileagePlus flight awards were used on United in 2014 and 2013, respectively. These awards represented 7.1%
and 7.7% of United’s total revenue passenger miles in 2014 and 2013, respectively. Total miles redeemed for flights on United in 2014, including class-of-
service upgrades, represented approximately 77% of the total miles redeemed.
In addition, excluding miles redeemed for flights on United, MileagePlus members redeemed miles for approximately 1.75 million other awards in 2014 as
compared to two million in 2013. These awards include United Club memberships, car and hotel awards, merchandise and flights on other air carriers.
Fuel. Aircraft fuel has been the Company’s single largest operating expense for the last several years. The table below summarizes UAL’s aircraft fuel
consumption and expense during the last three years.












 3,905 $ 11,675 $ 2.99 32%
 3,947 $ 12,345 $ 3.13 34%
 4,016 $ 13,138 $ 3.27 37%
(a) Calculation excludes special charges identified in Note 17 to the financial statements included in Part II, Item 8 of this report.
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