Rogers 2007 Annual Report Download - page 13

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ROGERS COMMUNICATIONS INC. 2007 ANNUAL REPORT 9
CONNECTING WITH
OUR CUSTOMERS
Rogershasalongheritageofdedicationtoenrichingthelivesof
Canadians that starts by putting our customers at the centre of
everything we do. It means a commitment to continually invest in
our networks and platforms to ensure we’re delivering the latest
andmostrobustservicestoourcustomers–todayandintothe
future.Equallyimportantisourinvestmentinpeople.Rogersputs
a priority on ensuring that trained technical resources are on hand
torespondquickly,thatwemakeservicecallswhenit’sconvenient
for our customers, and that we show up when we say we will.
We believe that excellence in customer service is about more
than just answering the phone promptly. With call centres staffed
by trained professionals in Canada, hundreds of local stores and
reliable dealers, and live on-line chat support, we’re striving to
provide our customers with the help they need when and where
it’s convenient for them.
Rogersisinvestingmorethaneverinitscustomerserviceinfra-
structure, systems and training to ensure we have the right people
in place with the right tools to understand the customer need, and
then resolve it right the first time.
SINGLE POINT OF CONTACT 24/7 SERVICE CONVENIENT LOCATIONS FLEXIBLE APPOINTMENTS PERSONALIZED BUNDLES