Rogers 2007 Annual Report Download - page 13
Download and view the complete annual report
Please find page 13 of the 2007 Rogers annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report. ROGERS COMMUNICATIONS INC. 2007 ANNUAL REPORT 9
CONNECTING WITH
OUR CUSTOMERS
Rogershasalongheritageofdedicationtoenrichingthelivesof
Canadians that starts by putting our customers at the centre of
everything we do. It means a commitment to continually invest in
our networks and platforms to ensure we’re delivering the latest
andmostrobustservicestoourcustomers–todayandintothe
future.Equallyimportantisourinvestmentinpeople.Rogersputs
a priority on ensuring that trained technical resources are on hand
torespondquickly,thatwemakeservicecallswhenit’sconvenient
for our customers, and that we show up when we say we will.
We believe that excellence in customer service is about more
than just answering the phone promptly. With call centres staffed
by trained professionals in Canada, hundreds of local stores and
reliable dealers, and live on-line chat support, we’re striving to
provide our customers with the help they need when and where
it’s convenient for them.
Rogersisinvestingmorethaneverinitscustomerserviceinfra-
structure, systems and training to ensure we have the right people
in place with the right tools to understand the customer need, and
then resolve it right the first time.
SINGLE POINT OF CONTACT 24/7 SERVICE CONVENIENT LOCATIONS FLEXIBLE APPOINTMENTS PERSONALIZED BUNDLES