Pitney Bowes 2007 Annual Report Download - page 12

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We are particularly excited about
the opportunities to add value in
the fast-growing Asia-Pacifi c region,
where we continue to experience
strong growth in our core mailing
and production mail businesses.
We remain confi dent in the under-
lying strength of our business. Our
strong free cash fl ow enables us to
invest in the future as we maintain
our active stock repurchase program
and continue to increase the divi-
dend to shareholders year after year.
In our international business, customers are looking for a partner to help
them address changing technology and regulatory requirements; we are
focused on meeting these needs. We are particularly excited about the
oppor tunities to add value in the fast-growing Asia-Pacifi c region, where
we continue to experience strong growth in our core mailing and produc tion
mail businesses.
Over the next 12 months, we will be analyzing the more than 450 mil lion
touch points we have with our customers each year. Our goal is to improve
their total experience with Pitney Bowes, from the bills they receive and the
conversations they have with our call centers to their meetings with our
sales representatives. We are creating a blended support model to ensure
that the experience of dealing with us is seamless across multiple customer
communi cation channels—in-person, online, and on the phone.
As we evolve and grow, we remain true to our core values. Our involvement
in efforts like the Eco-Patent Commons demonstrates our continued com-
mitment to corporate citizenship and environ mental stewardship. In this
fi rst-of-its-kind program, Pitney Bowes, IBM, Nokia, and Sony, in cooperation
with the World Business Council for Sustainable Development, agreed to
release innovative, environ mentally responsible patents into the public
domain. In another area, Black Enterprise magazine named Pitney Bowes
to its third annual list of the “40 Best Companies for Diversity.” We also
continue to win recognition for our leadership in the area of healthcare.
The Institute for Health and Productivity Management honored us with
its Leadership Award for Value-Based Benefi ts.
We remain confi dent in the underlying strength of our business. Our strong
free cash fl ow enables us to invest in the future as we maintain our active
stock repurchase program and continue to increase the dividend to share-
holders year after year. This fi nancial model, together with our advanced
technologies, market understanding, customer base, distribution capabili-
ties, and industry leadership, should enable us to deliver above-average
shareholder value at relatively low risk into the foreseeable future.
Everything we do has one goal, and that is to ensure that our customers
achieve their goals. We are excited about our opportunities to help them
grow revenue and manage information, relationships, cash fl ow, and
operational effi ciency. That is what matters to them. By making the success
of our customers our top priority, we create value for all of our stakeholders.
That’s the point.
Murray D. Martin CHIEF EXECUTIVE OFFICER, PITNEY BOWES
10 PITNEY BOWES ANNUAL REPORT 2007