Comcast 2012 Annual Report Download - page 7

Table of Contents
Our On Demand service provides our digital video customers with more than 30,000 standard-definition and high-
definition
programming choices. A substantial portion of our On Demand content is available to our digital video customers at no additional
charge. Digital video customers subscribing to a premium network have access to the premium network’
s On Demand content
without additional fees. Our On Demand service allows our video customers to access or order, including some for a specified fee,
individual new release and library movies and special-
event programs, such as sporting events and concerts. We plan to continue
increasing the number of On Demand choices available, including HD programming.
Our HD video service provides customers that have an HD set-top box with high-
resolution picture quality, improved audio quality
and a wide-
screen format. Our HD service includes a broad selection of HD programming choices, including major broadcast
networks, leading national cable networks, premium networks and regional sports networks. In addition, our On Demand service
provides HD video customers with a selection of up to 6,000 HD programming choices in select markets over the course of a month.
We also offer select programming in 3-D format, on both linear channels and through On Demand, to our HD customers who have 3-
D capable TV sets. Our DVR service allows digital video customers to select, record and store programs on their set-
top box and
play them at whatever time is convenient. Our DVR service also provides the ability to pause and rewind “live” television.
Our video customers also have the ability to use XFINITY.net or our mobile apps for smartphones and tablets to view certain live
programming and some of our On Demand content, browse program listings, and, in select markets, schedule and manage DVR
recordings. In 2012, we launched our Streampix subscription video service that allows video customers to view additional movies
and other content through On Demand or XFINITY.net or by using our mobile apps.
High-Speed Internet Services
We offer a variety of high-
speed Internet services with downstream speeds of up to 105 Mbps, subject to geographic market
availability, and we also have introduced speeds of up to 305 Mbps in limited markets. These services also include our Internet
portal, XFINITY.net, which provides access to email, an address book, online storage and online security features. Our customers
also have the ability to access these services, including manage their email accounts and security features, using our mobile apps
for smartphones and tablets.
Voice Services
We offer voice service plans using an interconnected Voice over Internet Protocol (“VoIP”) technology that provide either usage-
based or unlimited local and domestic long-
distance calling and include options for international calling plans, voicemail, voicemail
transcriptions, text messaging, caller ID and call waiting. For customers with our high-
speed Internet services, our voice services
also provide customers with the ability to access and manage voicemail, text messaging and other account features through
XFINITY.net or by using our mobile apps for smartphones and tablets.
Business Services
We offer our cable services to small (up to 20 employees) and medium-sized (up to 500 employees) businesses (“
business
services”).
In addition to the features provided to our residential cable services customers, our services for business customers
include a website hosting service, an interactive tool that allows customers to share, coordinate and store documents online, hosted
voice services using cloud network servers, a business directory listing, and the added capacity for multiple phone lines that meet
the needs of our business customers.
In 2012, we began increasing the number of services we offer to medium-
sized business customers, including adding advanced
voice services and our metro Ethernet network services. We also provide cellular backhaul services to mobile network operators,
which help our customers manage continued growth in demand for network bandwidth.
Comcast 2012 Annual Report on Form 10-K
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