Anthem Blue Cross 2002 Annual Report Download - page 16

Download and view the complete annual report

Please find page 16 of the 2002 Anthem Blue Cross annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 94

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94

12
We made great strides in 2002, and we are committed to further improvement in 2003.
Products that meet the needs of our members will continue to be a major focus, as will con-
tinued growth in our specialty products. By offering a full range of health, pharmacy benefit
management, dental, vision, behavioral health and life insurance products, we can meet all of
our customers’ benefit needs.
We remain hopeful that the Kansas Supreme Court will uphold a favorable lower court
decision on our proposed acquisition of Blue Cross and Blue Shield of Kansas, and that we
will be able to add Kansas to our West region during 2003. We recognize and respect that
many people do not like to see a locally headquartered company acquired. However, being an
effective health benefits manager and insurer is increasingly a scale-driven business. Anthem’s
track record demonstrates that we improve the financial and service performance and market
share of state-based Blue Cross and Blue Shield companies while keeping most jobs and control
in the state.
We have become one of the nation’s largest health benefits companies because we have
remained committed to our strategy that recognizes health care is uniquely local and personal.
Our local and regional leaders manage the functions that directly touch our customers and are
able to implement new products and quality programs that respond to the unique needs of their
markets. We recognize that one size does not always fit all, and our local leaders and managers
act accordingly.
Finally, we recognize that our accomplishments in 2002 were made possible through the
dedication and commitment of our more than 19,000 associates.
With a strong leadership team, board of directors and dedicated and talented associates,
we are confident in our ability to grow, provide high-quality products and services, increase
collaboration with physicians and hospitals and improve the quality of care our members receive.
L. Ben Lytle Larry C. Glasscock
Chairman President and CEO
a picture of health
Key members of our
senior management
team are, from left to
right (seated), Marjorie
Dorr, Thomas Snead,
David Frick, Caroline
Matthews and Larry
Glasscock. From left
to right (standing),
Samuel Nussbaum,
M.D., John Murphy,
Keith Faller, Jane
Niederberger, Michael
Smith and Michael
Houk.