Anthem Blue Cross 2002 Annual Report Download - page 15

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11
Our coordinated care and disease management programs made a difference in our members’
lives. With high member satisfaction and proven clinical results, these programs helped people
live healthier lives while also reducing medical costs.
Improving health care quality also helps control rising health care costs. Thoughtful
collaboration among consumers, medical professionals, business, government and insurers
provides opportunities to find innovative solutions to the difficult issues of access to care,
quality and cost that challenge our health care system. We are committed to being an active
participant in addressing these issues.
Our quality programs continued to be recognized by others. The National Committee for
Quality Assurance (NCQA)—the nation’s leading independent managed care accrediting
organization—has awarded its coveted “Excellent” rating to our Blue Cross and Blue Shield
health plans in Colorado, Connecticut, Maine, New Hampshire, Ohio and Virginia. Three
Anthem health plans were recognized as being among the top 15 in the United States based
on clinical and preventive care quality measures.
Anthem was also recognized for outstanding business and financial performance. Fortune
magazine continued to recognize Anthem on its annual list of most admired health care
companies in America. In July, we were added to the Standard & Poor’s 500 Index. Fortune
named us to its Global 500 list, which ranks the world’s largest public companies based on
revenue, and in our first year of eligibility, we were ranked seventh on the Barron’s 500, which
measures stock performance along with other key financial measures.
The Health Ethics Trust gave Anthem a Best Practice Award for our standards of business
conduct. Anthem’s approach has been, and will continue to be, achieving results with integrity.
We hold ourselves to the highest ethical standards. During this time of intense scrutiny of
corporate behavior, we are proud of the way we run our company. Many of the proposals being
discussed already guide our corporate governance.
Our ongoing investments in information technology helped us further improve our
service. We rose to 48th on the InformationWeek 500, which tracks technology performance
among the nation’s largest and most innovative companies. Two years ago we were ranked
444th. Significant progress was made, too, in our eBusiness efforts as we improved and broadened
the features and functions of our website, www.Anthem.com, to make it even more valuable
to our members.
L. Ben Lytle, Larry C. Glasscock