Boeing 2005 Annual Report Download - page 16

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Serving Our Customers
Listening to and under-
standing our customers
enables us to deliver the
services they need, when
and where they need them.
We offer our customers some-
thing no one else can: tailored
solutions, based on first-hand
knowledge of our products
and services, that directly ben-
efit their cost base and opera-
tional efficiency. With extensive
technical expertise and global
resources, we are in a unique
position to add value to our
customers’ existing aircraft
and systems by streamlining
and improving service avail-
ability and delivery. In turn, we
build their preference for all
Boeing products.
Our worldwide infrastructure
meets our customers’ demand
for around-the-clock support
that keeps fleets in service
and running efficiently. We
offer customers maintenance,
modification, logistics, parts,
engineering and training solu-
tions that are tailored to their
needs and delivered at the
right time and place. In
December 2005, we opened
our new Commercial Aviation
Services Operations Center,
assisting airline customers 24
hours a day, 365 days a year.
Boeing Support Systems
delivers the sustainment capa-
bility and mission readiness
our military customers require.
Last year, just two months
after a C-17 was severely
damaged in Afghanistan, a
Boeing-U.S. Air Force team
made temporary repairs, flew
the aircraft to Charleston Air
Force Base in South Carolina
that adequate financing is
available to support the sale
and delivery of Boeing prod-
ucts and services. Our capa-
bilities in mobile information
services hold promise not just
for airline passengers, who
can access Connexion by
Boeing in-flight Internet service
on more than 180 flights daily,
but also for network-centric
military applications and
e-enabled commercial airplane
operations. Connexion by
Boeing also offers high-speed
connectivity solutions for the
business aviation and maritime
markets.
The services market
holds strong growth
potential for Boeing.
The commercial aviation serv-
ices market is expected to
aiming higher
and began the permanent
repairs that will restore this
valuable asset to service late
in 2006.
By adding value to our prod-
ucts, we also help airline cus-
tomers run their businesses
more profitably. We offer air-
lines alternative uses for older
airplanes through our new
passenger-to-freighter conver-
sion programs, and we help
our military customers extend
the useful life of existing plat-
forms, an essential service in
times of moderating defense
budgets. Boeing Capital
Corporation develops financ-
ing solutions for our customers
and works with the global
financial community to ensure
14
grow at 4 to 5 percent per
year, from $57 billion today to
$85 billion by 2013. Currently,
we represent a small portion of
this market, so the potential
for growth is huge. The current
addressable defense services
market is $14 billion within a
$46 billion market for domestic
military aircraft sustainment.
With products and partners
around the world, Boeing is
ideally positioned to help meet
these emerging needs by
leveraging our global sourcing
strength and focusing our
investments to deliver more
efficient and effective services.