LensCrafters 2009 Annual Report Download - page 48

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HUMAN
RESOURCES
GROUP WORKFORCE
Luxottica Group employees as of December 31, 2009 numbered 60,767, of whom 66.9% engaged in Retail
Business, 8.4% in Wholesale Business and 24.3% in Operations. Corporate central services employ 0.4% of
the Group's total workforce.
On a regional basis, 62.7% of employees are in North America, 15.5% in Europe, 20.6% in the Asia-Pacifi c
region and 1.2% in other geographical regions.
Business area Headcounts
Retail 40,654
Wholesale 5,121
Operations 14,777
Milan headquarters 215
Total 60,767
Geographical region Headcounts
Europe 9,231
North America 38,046
Asia-Pacifi c 12,529
RoW 746
Milan headquarters 215
Total 60,767
RoW include Russia, Middle East, South Africa, and Latin America.
ORGANIZATIONAL DEVELOPMENT
Of the organizational development initiatives completed in 2009, special mention must be made of the
successful integration of the commercial organizations of Luxottica and Oakley in the UK, Brazil and South
Africa.
The wholesale business completed a number of initiatives aimed at penetrating new, high-growth markets
and launched a series of initiatives geared toward strengthening focus on end users, such as:
• outsourcing certain non-core processes, and
• progressively reducing investments in resources supporting back-end processes.
One of the most signifi cant projects aimed at recovering organizational competitiveness was the radical
review of central service structures in North America through the simplifi cation and rationalization of the
processes, the re-focus of resources on activities of higher added value and the outsourcing of certain
non-core processes (e.g., payroll, archive management, call centres).
A centralized Shared Services structure was launched in Europe for the management of administrative
and vendor management activities with the aim of boosting effi ciency and effectiveness and, at the same
time, enabling greater focus of peripheral structures on business.
No less signifi cant were the measures taken in production facilities to introduce production management
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