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2011/12 Annual Report Lenovo Group Limited
76
CORPORATE SOCIAL RESPONSIBILITY REPORT
Corporate Quality Policy
Lenovo has an overriding worldwide commitment to
the quality of the products, solutions and services
we provide to our customers. Quality is recognized
as a fundamental component of the value customers
receive from Lenovo. Lenovo is committed to customer
satisfaction by delivering products that are of superior
quality to comparable offerings from our competitors.
Lenovo is committed to the goals of achieving customer
satisfaction, delivering superior products, solutions, and
services and ensuring we meet customer requirements.
Recognizing that the marketplace is the driving force
behind everything we do. Lenovo implements effective
business processes that support value creation for our
customers and our stakeholders.
Lenovo leaders are responsible for establishing
objectives and using measurements to drive continual
improvement in quality and customer satisfaction.
All Lenovo employees are expected to contribute to
continual improvement as an integral part of our quality
management system.
The Environment
Lenovo is committed to accountability and leadership
in environmental affairs and continues to build upon a
history of environmental achievement. This commitment is
documented in Lenovo’s corporate environmental policy
(shown below) which applies to all operations and forms the
foundation of Lenovo’s Environmental Management System
(EMS). The EMS establishes the framework from which
Lenovo manages all facets of its environmental aspects
and drives continuous improvement in its environmental
performance. Lenovo’s EMS is ISO 14001 certified and
covers Lenovo’s global manufacturing, research, product
design and development activities for personal computers
and related products, servers, and digital and peripheral
products. Lenovo’s EMS assures the highest level of
environmental protection for Lenovo’s products as well
as Lenovo’s site operations worldwide. Facilities included
in Lenovo’s ISO 14001 registration are listed in the table
below.