Western Union 2006 Annual Report Download - page 21

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Capability
So much of what we do is designed to hap-
pen quickly. Yet the effects of our actions
last forever. We believe there are very few
companies in the world that can have the
same profound and lasting impact as providing
crucial financial resources when they are
most needed. The truth is, we believe that
Western Union’s capabilities are unmatched.
While there are others that have the ability
to transfer money internationally, they lack
a comparable network of employees and
agent locations covering nearly every corner
of the globe.
In 2006, our capital expenditures of over
$200 million included investments in our multi-
currency processing systems and in our agent
network. We invested more than $290 million
in our brands and improving our consumers’
experience. We completed on average over
one million transactions each day. And we did
it in a highly complex regulatory environment.
As we enter 2007, we will increase our
focus on our consumers by expanding our
global capabilities and local understanding.
We will continue to increase our technological
capabilities, making our services even more
capable of changing the lives of both senders
and receivers. In fact, the most important
differentiator between our system and
all others is, and will remain, our ability to
understand the needs of individuals at both
ends of the transaction.
ROBIN HELLER
Executive Vice President
Operations and IT
Employees 19