UPS 2015 Annual Report Download - page 21

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9
UPS Freight
UPS Freight offers regional, inter-regional and long-haul less-than-truckload ("LTL") services, as well as full truckload
services, in all 50 states, Canada, Puerto Rico, Guam, the U.S. Virgin Islands and Mexico. UPS Freight provides reliable LTL
service backed by a day-definite, on-time guarantee at no additional cost. Additionally, many user-friendly small package
technology offerings are available for freight including: UPS WorldShip; Billing Center and Quantum View; these systems
allow freight customers to process and track LTL shipments, create electronic bills of lading and reconcile billing.
Customs Brokerage
We are among the world’s largest customs brokers by both the number of shipments processed annually and by the
number of dedicated brokerage employees worldwide. We provide our customers with customs clearance, trade management
and international trade consulting services.
UPS Capital
UPS Capital provides financial, insurance, and payment services to help protect companies from risk and leverage cash in
their supply chains. With services available in over 20 countries, UPS Capital and its affiliates support all aspects of the order-
to-cash cycle, including financing inventory warehoused overseas, insuring shipments and providing payment solutions. The
UPS Capital suite of customizable cargo and credit insurance, trade finance and payment solutions is designed to help
customers protect their assets and keep their businesses running smoothly. With the recent acquisitions of Parcel Pro and the
Insured Parcel Services business of G4S International Logistics, UPS Capital now offers services and insurance coverage for
the transport of high value luxury goods.
Sustainability
Our business and corporate responsibility strategies pursue a common interest to increase the vitality and environmental
sustainability of the global economy by aggregating the shipping activity of millions of businesses and individuals worldwide
into a single, highly efficient logistics network. This provides benefits to:
• UPS, by ensuring strong demand for our services.
• The economy, by enabling global commerce and making global supply chains more efficient and less expensive.
• The environment, by enabling our global customers to leverage UPS’s network efficiency and thereby reduce the
greenhouse gas emissions intensity of their supply chains.
• Communities, by connecting individuals to global markets and providing the economic empowerment that can help
facilitate positive social change.
We pursue sustainable business practices worldwide through operational efficiency, fleet and fuel advances, facility
engineering projects and conservation-enabling technology and service offerings. We help our customers do the same. We
consider stakeholder engagement an essential aspect of corporate governance and regularly collaborate with a diverse set of
global stakeholders on sustainability issues. Our most material global sustainability issues primarily involve our energy use,
emissions and workplace policies. The full results of the global assessment are available at www.ups.com/sustainability.
Sustainability highlights in 2015 include:
• One of Corporate Responsibility’s “100 Best Corporate Citizens” for the 6th consecutive year.
• Recognized by Ethisphere Institute as one of the “World’s Most Ethical Companies” for the 9th consecutive year.
• Recognized as a constituent of the Dow Jones Sustainability North America Index for the 11th consecutive year; in
addition, we were included on the Dow Jones Sustainability World Index for the 3rd consecutive year.
• Recognized as a constituent of the NASDAQ OMX Global Sustainability Index for the 6th consecutive year.
• Achieved a disclosure score of 100% in response to the Carbon Disclosure Project. It is the 5th consecutive year we
have achieved a rating at or above 99%.
• Received a Climate Leadership Award for Excellence in Greenhouse Gas Management from the U.S. Environmental
Protection Agency.
More information on how we address our most significant sustainability issues is available in the UPS Corporate
Sustainability Report and on the UPS Sustainability website.