UPS 2015 Annual Report Download - page 17

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5
Billing
The UPS Billing Center, a secure location for customers to view, download, manage and pay their UPS invoices, helps
customers accelerate billing and payment processes. Customers can assign privileges with administrative controls, manage
multiple accounts and create custom reports using a single simple interface.
Integration
The UPS Developer Kit, which is comprised of multiple Application Programming Interfaces (APIs), helps customers
streamline and automate their internal business processes. The UPS Developer Kit APIs allow customers to integrate a wide
range of UPS functionality into their business systems and websites such as address validation, shipment scheduling, selection
of shipping service levels, tracking and much more.
Business-to-Consumer
We selectively choose UPS Access Point locations that meet our business standards and ensure the safety of our
customers' packages. Then, we equip each one with the latest UPS technology to help make package pickup quick and
convenient. Consumers can track their packages on www.ups.com, m.ups.com or the UPS Mobile app to know when their
packages are ready for pickup.
UPS My Choice®, which focuses on the consignee, has transformed the residential delivery experience. Receivers can
direct the timing and circumstances of their deliveries using their computer, mobile devices or Facebook™ app. This innovative
service is powered by the complex integration of real-time route optimization and other technologies within our delivery
network.
The Global Locator on www.ups.com was enhanced to give customers faster and simpler access to UPS drop-off and
pickup locations, including new UPS Access Point sites. The Global Locator has a new single search field with updated filters,
location images and location-specific promotions. Customers can also provide online feedback, e-mail search results, save
favorite locations and access recent searches.
Mobile
UPS Mobile, which includes the mobile website, m.ups.com, and apps for iPhone®, iPad® and Android devices, is
readily available for our customers in over 80 countries. Customers can track, ship, find UPS locations, manage UPS My
Choice shipments and receive shipment notifications on their mobile devices. The UPS Mobile apps and website were
enhanced so that customers can now convert a rate estimate into a shipment, ship a package without logging in, compare
shipping services more easily, select PayPal™ as a payment option, view details on shipping charges and utilize the redesigned
Global Locator.
Reporting Segments and Products & Services
As a global leader in logistics, we offer a broad range of domestic and export delivery services; the facilitation of
international trade; and the deployment of advanced technologies to more efficiently manage the world of business. We seek to
streamline our customers’ shipment processing and integrate critical transportation information into their own business
processes, helping them to create supply chain efficiencies, better serve their customers and improve cash flow.
Global Small Package
Our global small package operations provide time-definite delivery services for express letters, documents, small
packages and palletized freight via air and ground services. We serve more than 220 countries and territories around the world
along with domestic delivery service within 54 countries. We handle packages that weigh up to 150 pounds and are up to 165
inches in combined length and girth as well as palletized shipments weighing more than 150 pounds. All of our package
services are supported by numerous shipping, visibility and billing technologies.
We handle all levels of service (air, ground, domestic, international, commercial, residential) through one global
integrated pickup and delivery network. All packages are commingled within our network, except when necessary to meet their
specific service commitments. This enables one UPS driver to pick up customers’ shipments for any of our services at the same
scheduled time each day. Compared to companies with single service network designs, our integrated network uniquely
provides operational and capital efficiencies while being more environmentally-friendly.