UPS 2015 Annual Report Download - page 19

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• Automating facilities to expand our existing capabilities through enhanced technology.
• Updating www.ups.com and expanding UPS communications to enhance the timeliness and relevance of alerts when
service disruptions occur.
International Package Reporting Segment
Our International Package reporting segment includes the small package operations in Europe, Asia-Pacific, Canada and
Latin America, the Indian sub-continent and the Middle East and Africa. We offer a wide selection of guaranteed day and time-
definite international shipping services.
• We offer more guaranteed time-definite express options (Express Plus, Express and Express Saver) than any other
carrier.
• In 2015, we undertook the largest one-time expansion in the history of UPS Worldwide Express service by adding
coverage to more than 41,000 new postal codes around the world, creating earlier guaranteed-delivery options for
customers that previously had only end-of-day guarantees. UPS Worldwide Express service offers guaranteed delivery
on the next possible business day by 10:30 AM, noon or 2:00 PM, depending on the destination, and is available in 65
countries. We will continue this expansion in 2016, with plans to add UPS Worldwide Express service to additional
countries and postal codes.
• For international shipments that do not require express services, UPS Worldwide Expedited offers a reliable, deferred,
guaranteed day-definite service option. In 2013, we tripled the coverage area for UPS Worldwide Expedited,
providing delivery in two-to-five business days to more than 220 countries and territories. We expanded our origin
footprint for this service in 2015 by adding two new countries, bringing the total origins to more than 80. This
expansion helps our customers magnify their global reach and balance delivery speed with cost, no matter where they
ship.
• For cross-border ground package delivery, we offer UPS Transborder (Express, Expedited and Standard) delivery
services within Europe, between the U.S. and Canada and between the U.S. and Mexico.
• In 2013, we introduced UPS Worldwide Express Freight for palletized shipments over 150 pounds. This service was
enhanced to include a total of 58 origins and 56 destinations in 2015, enabling our customers to send their palletized
shipments to more markets throughout the world. More expansion is planned for 2016 with additional origin and
destination countries. UPS Worldwide Express Freight leverages our unique combination of package and freight
networks to provide industry leading transit times with a money-back guarantee.
Europe, our largest region outside of the U.S., accounts for approximately half of international revenue and is one of the
primary drivers of our growth. Several characteristics of the European market provide us with opportunities, including its
highly fragmented nature and the fact that exports make up a significant part of Europe’s GDP. To accommodate the strong
potential for growth in small package exports, we expanded our facility at Nuremberg, Germany in the second quarter of 2015,
doubling the sorting capacity to 30,000 packages per hour.
Asia-Pacific remains a strategic market due to growth rates in intra-Asia trade, the expanding Chinese economy, and the
trade opportunities created by the Trans-Pacific Partnership agreement. To capitalize on these opportunities, we are bringing
faster time-in-transit to customers focused on intra-Asia trade, and reducing transit days from Asia to the U.S. and Europe.
Through added flight frequencies, we provide our customers the ability to ship next day to more places in the U.S. and Europe,
guaranteed, than any other express carrier. We continue to build our presence in China through the expansion of our service
capabilities, investing in our transportation network and strengthening brand awareness across 13 cities.
Additional international highlights include the following:
• We expanded the International Special Commodities program in 2015 with the addition of seven destination countries.
Customers can now ship biological substances, dry ice and dangerous goods to and from more than 50 countries
around the world.
• During 2015, we added Trade Management Services to the UPS customs brokerage portfolio in Asia to facilitate
customers' expansion opportunities. These services include: trade consulting, import/export technologies and managed
services.
• By the end of 2015, we expanded the UPS Access Point network coverage to over 15,000 locations across 11 countries
including Canada and Mexico (U.S. locations excluded). We plan to further expand the UPS Access Point network to
new countries in 2016.
• We increased the availability of the UPS Mobile App for Apple iPhone® and Android devices to ten additional
countries in 2015, for a total of 16 countries. The UPS Mobile App is now available in Austria, Belgium, Canada,