UPS 2014 Annual Report Download - page 23

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Employees
The strength of our company is our people, working together with a common purpose. We had approximately 435,000
employees (excluding temporary seasonal employees) as of December 31, 2014, of which 354,000 are in the U.S. and 81,000
are located internationally. Our global workforce includes approximately 75,000 management employees (38% of whom are
part-time) and 360,000 hourly employees (47% of whom are part-time).
As of December 31, 2014, we had approximately 270,000 employees employed under a national master agreement and
various supplemental agreements with local unions affiliated with the International Brotherhood of Teamsters (“Teamsters”).
During 2014, the Teamsters ratified a new national master agreement with UPS that will expire on July 31, 2018.
We have approximately 2,600 pilots who are employed under a collective bargaining agreement with the Independent
Pilots Association ("IPA"), which became amendable at the end of 2011. In February 2014, UPS and the IPA requested and
received mediation by the National Mediation Board for the ongoing contract negotiations.
Our airline mechanics are covered by a collective bargaining agreement with Teamsters Local 2727, which became
amendable November 1, 2013. In addition, approximately 3,100 of our auto and maintenance mechanics who are not
employed under agreements with the Teamsters are employed under collective bargaining agreements with the International
Association of Machinists and Aerospace Workers (“IAM”). In 2014, the IAM ratified new collective bargaining agreements
that will expire on July 31, 2019.
The experience of our management team continues to be an organizational strength. Nearly 34% of our full-time
managers have more than 20 years of service with UPS.
We believe that our relations with our employees are good. We periodically survey all our employees to determine their
level of job satisfaction. Areas of concern receive management attention as we strive to keep UPS the employer-of-choice
among our employees. We consistently receive numerous awards and wide recognition as an employer-of-choice, resulting in
part from our emphasis on diversity and corporate citizenship.
Safety
Health and Safety is a core value at UPS and an enduring belief that the well-being of our people, business partners and
the public is of utmost importance. We train our people to avoid injury to themselves and others in all aspects of their work. We
do not tolerate unsafe work practices.
We recognize employees for health, wellness, and safety accomplishments. We provide programs that help promote the
health and wellness of employees and their families, and the safety of our operations. We are committed to fostering the most
effective safety practices in our work environment. By meeting our high safety standards and goals, we contribute to the well-
being of our people, company, and the communities we serve.
We use an all-encompassing Comprehensive Health and Safety Process ("CHSP") to prevent occupational illnesses,
injuries and auto crashes, as well as promote wellness through the development of workplace programs. The foundation of this
process is our co-chaired employee and management health and safety committees. Together they conduct facility and
equipment audits, perform work practice and behavior analysis, conduct training and recommend work process and equipment
changes.
The components of CHSP are:
• Personal Value. Which is the foundation and forms the base of our safety and wellness culture.
• Management Commitment and Employee Involvement - Where employees take an active role in their own safety as
well as their fellow workers and are supported by management. All operations management commit to providing a
work environment that is conducive to the well-being and safety of their employees.
• Work Site Analysis. Which includes injury and auto crash data analysis, behavior observations and facility and
equipment audits to identify gaps and develop solutions. Our operations managers are responsible for their employees'
safety results. We investigate every injury and auto crash and develop prevention activities.
• Hazard Prevention and Control. Where solutions are developed and documented to ensure identified risks have been
mitigated.