UPS 2014 Annual Report Download - page 17

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Tracking and Visibility
UPS Quantum View® can help customers better manage shipments, facilitate tracking, allow for inbound volume
planning, manage third-party shipping costs and automatically notify customers of incoming shipments. With visibility into
transit times and delivery confirmations, customers can speed up their revenue cycle and collect accounts receivables more
quickly while improving customer service.
International Trade Tools
UPS Paperless™ solutions allow customers to self-enroll in UPS Paperless™ Invoice and to upload shipping documents.
These solutions enable customers to electronically transmit a commercial invoice, packing list or their own customs documents
when shipping internationally. This eliminates redundant data entry and errors, while reducing customs delays and paper waste.
UPS TradeAbility® tools help customers effectively and confidently manage the movement of goods internationally in a
timely, efficient and compliant manner.
Billing
The UPS Billing Center, a secure location for customers to view, download, manage and pay their UPS invoices, helps
customers accelerate billing and payment processes. Customers can assign privileges with administrative controls, manage
multiple accounts and create custom reports using a simple interface.
Integration
The UPS Developer Kit, which is comprised of multiple Application Programming Interfaces ("APIs"), helps customers
streamline and automate their internal business processes. The UPS Developer Kit APIs allow customers to integrate a wide
range of UPS functionality into their business systems and websites such as address validation, shipment scheduling, selection
of shipping service levels, tracking and much more.
Business-to-Consumer
All UPS Access Point locations are pre-approved to ensure package safety, and are also equipped with the latest UPS
technology to help make package pickup quick and convenient. Consumers are kept informed of the status of their package by
tracking it on www.ups.com or on the UPS mobile application or website.
UPS My Choice®, which focuses on the consignee, has transformed the residential delivery experience. Receivers can
direct the timing and circumstances of their deliveries using their computer, mobile devices or a Facebook app. This innovative
service is powered by the complex integration of real-time route optimization and other technologies within our delivery
network.
The Global Locator on www.ups.com was enhanced to give customers greater and faster access to UPS drop-off and
pickup locations, including new UPS Access Point sites. The Global Locator has a new single search field with updated filters,
location images, and location-specific promotions. Customers can also provide online feedback, e-mail search results, save
favorite locations and access recent searches.
Mobile
UPS Mobile™, which includes the mobile website, m.ups.com, and apps for iPhone, iPad, Android and Kindle Fire
devices, is readily available for most customers at any time. Customers can track, ship, find UPS locations, manage UPS My
Choice shipments and receive shipment notifications on their mobile devices. The UPS Mobile apps and website were
enhanced so that customers can now convert a rate estimate into a shipment, ship a package without logging in with a My UPS
ID, compare shipping services more easily, select PayPal™ as a payment option, view details on shipping charges and utilize
the redesigned Global Locator.
Reporting Segments and Products & Services
As a global leader in logistics, UPS offers a broad range of domestic and export delivery services; the facilitation of
international trade; and the deployment of advanced technology to more efficiently manage the world of business. We seek to
streamline our customers’ shipment processing and integrate critical transportation information into their own business
processes, helping them to create supply chain efficiencies, better serve their customers and improve cash flow.