UPS 2014 Annual Report Download - page 21

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9
• Post Sales: Post Sales services support goods after they have been delivered or installed in the field. The four core
service offerings within Post Sales include: (1) Critical Parts Fulfillment; (2) Reverse Logistics; (3) Test, Repair, and
Refurbish and (4) Network and Parts Planning. We leverage our global distribution network of over 950 FSLs to
ensure that the right type and quantity of our customers’ stock is in the right location to meet the needs of their end-
customers. This solution allows our customers to maximize service to their end-customers while reducing costs.
• UPS Mail Innovations: UPS Mail Innovations offers an efficient, cost-effective method for sending lightweight parcels
and flat mail to global addresses from the U.S. We pick up customers’ domestic and international mail, and then sort,
post, manifest and expedite the secured mail containers to the destination postal service for last-mile delivery.
• UPS Express Critical: UPS Express Critical provides a broad range of urgent transportation options ranging from
lightweight to heavyweight shipments around the world. Our experienced team can quickly assess a critical situation,
identify transportation alternatives and implement delivery solutions that meets customers’ time and cost requirements.
UPS Freight
UPS Freight offers regional, inter-regional and long-haul less-than-truckload (“LTL”) services, as well as full truckload
services, in all 50 states, Canada, Puerto Rico, Guam, the U.S. Virgin Islands and Mexico. UPS Freight provides reliable LTL
service backed by a day-definite, on-time guarantee at no additional cost. Additionally, many user-friendly small package
technology offerings are available for freight including: UPS WorldShip; Billing Center and Quantum View. These technology
systems allow customers to process and track LTL shipments, create electronic bills of lading and reconcile billing.
UPS Capital
By leveraging more than 107 years of transportation and global supply chain expertise, UPS Capital, a subsidiary of UPS,
provides insurance, financing and payment services that are unique, relevant and competitive. UPS Capital helps companies
protect themselves from risk, improve cash flow, and accelerate and protect payments. UPS is the only logistics company in
the world that offers this breadth of in-house financial and insurance solutions, providing customers with a single source for all
of their logistics needs.
Sustainability
UPS’s business and corporate responsibility strategies pursue a common interest to increase the vitality and
environmental sustainability of the global economy by aggregating the shipping activity of millions of businesses and
individuals worldwide into a single, highly efficient logistics network. This provides benefits to:
• UPS, by ensuring strong demand for our services.
• The economy, by making global supply chains more efficient and less expensive.
• The environment, by enabling our global customers to leverage UPS’s carbon efficiency and thereby reduce the
carbon intensity of their supply chains.
• Communities, by connecting individuals to global markets and providing the economic empowerment that can help
facilitate positive social change.
We pursue sustainable business practices worldwide through operational efficiency, fleet advances, facility engineering
projects and conservation-enabling technology and service offerings. We help our customers do the same.
We consider stakeholder engagement an essential aspect of corporate governance and collaborate regularly with a global
diverse set of stakeholders on sustainability issues. In addition, we engage stakeholders directly in our sustainability strategy
through our corporate materiality assessment process. In 2013, we conducted our second formal assessment, working once
again with the non-profit organization Business for Social Responsibility ("BSR") to evaluate significant sustainability issues
(economic, environmental and social), and ranked each issue by importance based on multiple stakeholder feedback. Our most
material sustainability issues primarily involve our energy use, emissions and workplace policies. The full results of the
assessment are available at www.ups.com/sustainability.